Andréia
I am waiting they resolve it
I am filing this complaint regarding an unresolved order for the Guns N’ Roses Nightrain Premium Membership kit. I purchased the membership approximately one year ago and successfully completed payment through PayPal. I have provided the company with proof of payment, order information, screenshots, and account details. Despite repeatedly contacting customer support and supplying the requested documentation, I have not received the merchandise included with my membership purchase. The company continues to state that the order is associated with a different email address, even though I have provided evidence demonstrating ownership of the purchase and the relevant account information. The strangers things happen more than this different e-mail, but also they got my old address from my PicPay account… because I discovered it! Over the past year, I have made multiple good-faith attempts to resolve this matter directly with customer support. Unfortunately, no effective solution has been provided. I am requesting one of the following: 1. Delivery of the membership merchandise and fulfillment of the purchase; 2. Correction of the account/email issue and activation of the benefits associated with my purchase; 3. A full refund if the company is unable to fulfill the order. I alredy had provided copies of my PayPal payment confirmation, credit card screenshots, and correspondence with customer support. I respectfully request that the company review the documentation already provided and offer a definitive resolution to this matter. Thank you Andréia Elisa Hanai