Holly
I’m appalled!
Just watched the entire video and ordered this morning. This afternoon I had a gentleman call me about being my “coach, mentor etc” I can’t remember the exact words he used, because I was at work. He ask for my demographics, which I provided. He said so you have 50-75 lbs to lose. I said “good lord no! When I weighed 167lbs my cheeks were sunken in and I looked like death warmed over!” He said well then sounds like we have different______, (I can’t remember the word he used but was similar to views) on your weight loss journey. He proceeded to say a closing statement, I can’t remember what it was exactly and hung up. I was absolutely shocked from his rudeness!!!! Not everyone is a Hollywood Model and needs to weigh 127lbs !!! I don’t live in a dilusional world, I live in the REAL WORLD ! I don’t have to impress anyone, I just wanted to feel and look better in my clothes ! I love Jillian Micheals but if this is the customer service representatives that work for this company then I want no part of it.
Response from Gumitide Gummies Jillian MichaelsMay 11, 2026
Dear Holly, Thank you for sharing your experience, and we sincerely apologize for the interaction you had. That is absolutely not the level of respect or professionalism we want anyone to experience after placing an order with us. Our goal is to support every customer based on their personal wellness goals — whether that’s losing a few pounds, feeling more comfortable in clothes, improving energy, or simply building confidence. We understand that everyone’s body, lifestyle, and journey are different, and no one should ever feel judged or pressured into unrealistic expectations. We also want to mention that the person who contacted you may not have been part of our direct support team, as this behavior does not reflect our company values or the way we treat our customers. We take feedback like this seriously and will continue looking into it internally. Please know that we try to make things as easy and stress-free as possible for our customers. If for any reason you are not satisfied with the product, you can return it within the 60 or 90 day return period, depending on the offer you received, and we will gladly provide a refund. We truly appreciate your honest feedback because it helps us improve. Again, we are very sorry the conversation left you feeling disrespected, especially when your goal was simply to feel healthier and more confident in your own way. Sincerely, [Gumitied Gummies]




