Dk
LEFT UNKNOWN
We just got back from a long planned trip to Ireland. Our travel agent,"Ireland Specialist" Jon Collins, Gulliver's Travel Co., Moline, Illinois, was supposed to also be on the same flight. We were confident and trusted her. When we landed we searched for Jon repeatedly, searching for any recognizable names on the many signs (there were none), I called and messaged her several times. I even called Gulliver's customer service, even though it's 6 hours difference . We had absolutely no knowledge Jon Collins had canceled coming on the trip. It took great effort and time to finally get a hold of her. It is our opinion that Jon left us stranded at the Dublin Airport for about two and a half hours. We were left stranded in a foreign country with no one to contact. No one, apparently including the guide, on the tour, except for Jon Collins, knew our names or phone number, or any contact info. She should have 100% known she simply needed to get a hold of us (text, message, or call) to give us her change of plans and verify the tour guide and others had our names and phone number, just in case. I was actually worried and scared. Being left stranded and perhaps abandoned for hours at the airport, not knowing what was going on. Because of this we missed the first part of the tour. Additionally, she had our Travel Guard insurance papers that she assured me she would bring the cards herself and we didn't have to worry about it. The group also had one voucher for the last couple days for hop-on hop-off in Dublin. We were never told someone would have to hike down for extended period of time, to turn in the one voucher to get us each individual tickets, what a waste of valuable time and effort. People at the Moline Gulliver's knew of our issues and no one has bothered to contact us back since we returned.