Guardian Protection ProductsReviews of guardianproducts.com

The biggest waste of money. Saved my money to buy a beautiful dinning room set after military retirement. Knowing that I would not be packing up and moving around anymore, I wanted to protect this expensive splurge. Stacy's furniture insisted on the Guardian protection plan. I've had the set LESS THAN 2 YEARS and a chair leg snapped off. Natural, I sent in a claim stating what happened. There was a lot of back and forth with them stating that they needed more pictures and other documents. Only for them to say that my claim was DENIED. I called customer service, and was told that it was a manufacture issue and not "accidental". After much debate, he gave me an example of how this issue would have been covered under the plan. he said that "If I stated that I was cooking and tripped over the chair and it fell over and the leg snapped, THEN it WOULD be covered. So, me sitting in the chair and pulling the chair out and the leg snapping is not covered? I fail to see to difference. Now that I see the reviews with similar complaints, something need to be done to stop the scam. They play with words the deny our claims. I 'll post this review EVERYWHERE possible!!

Purchased 6 of these plans from Nebraska Furniture Mart over the years . Finally tried to use it for the first time and they don’t respond, you call over and over again and they just brush you off. What a Joke, and shame on Nebraska Mart for being in business with this sham company.

Don't even bother ... this company is a scam!

Had chip on it from moving furniture and it’s less than 3 years old coverage is good for 5 years they haven’t got a peep from me you would think they would cover the darn chip but no it doesn’t fall into the warranty coverage of how the chipped happened or when like what? its a warranty to get your stuff fixed I never abused it and they just don’t even both waste of a warranty will never get the protection plan again

This is a disgusting waranty, not worth the paper it's printed on! It certainly did not deserve even a 1 star rating. They completed denied my claim, which was justified on a less than 2 year old $3000 leather couch! Unbelievable! Guardian...poor name that doesn't guard the consumer on anything! If anyone is reading this ahead of buying this warranty, do yourself a huge favor and don't. You could just as well take you money and flush it down the toilet!

It's unfortunate that when you get these warranties, you typically don't want to stop and review the extended warranty provider before you finish the purchase... it's clear that most of us would NOT have done so now. I put in a claim 4 months ago... I'm probably looking at that much more time to get my couch fixed... 6-9 months to have the main piece of furniture in a room repaired is just nonsense. Why would anyone pay for service with that much delay? "Yeah, I can't come to work for 9 months because my car is at the mechanics"

This company would not cover damage to a leg on my sectional sofa that broke after only 2 years. Their reason for not covering the damage was due to the fact that it didn't happen "accidently", as in someone tripping and falling on the chair causing the damage. If you choose to use this company and have furniture damage, make sure to tell them that the damage was due to an "accident" or you it won't be covered. I'll never buy a protection plan for my furniture again and will just extend the manufacturers warrenty for coverage.

First time issuing a claim we had to PROVE our purchase of the warranty. They said it was never filed by Bassett. Okay... not fun but we did. Then we followed all instructions with pictures etc.... They said they never received. REALLY?!?!? Sent AGAIN. Saying not received again. Tired of this so called Bassett customer service. I asked them to become involved since they partner with Guardian. Very disappointed ! Seems like a constant run around. Meanwhile stain remains... I will report back....