Guardian Protection ProductsReviews of guardianproducts.com

I wish I read all of these reviews, I would have saved a lot of money , time and useless conversations with useless people. Worst consumer company I’ve ever dealt with. They are a fraud and have no customer service guidelines what so ever no follow through. I spoke to 7 different people and had to repeat myself 7 times and each time I was told I’d get a follow up phone call in 3-5 days. All started in May and we are now August ! Still have gotten no where!

I bought the protection plan for a sectional couch from Bassett. You contact them to come and fix a stain, and you send the photos that they want, then they sit on that email for a few weeks, then they tell you to send even more photos. This is the worst company ever. Bassett does not care either, they tell me its a 3rd party and they don't control them. Don't waste your money.

Absolutely useless company Guardian Insurance. we purchased a new suite of furniture from Soaf.com early 2023 and unfortunately marked it with a Magic Marker in December 2023. Guardian said they will replace a cover - just a cushion cover and today in August after 8 e-mails chasing and 8 month waiting no replacement. Dont use this service company totally useless.

Guardian customer service and the furniture protection plan they offer aren't worth $1. They will delay, look for reasons to deny claims, and do anything in their power to avoid actually covering damage to customers furniture. Avoid this scam company, the only thing you'll ever receive from them in exchange for your $500 is a furniture cleaning that's worth less than $20.

They do not stand behind their policy on spills. They say all spills covered and now not standing behind it. Waste of money!!!

Don't waste your money on their crappy protection coverage. They are crooked. I paid good money for their protection plan when I bought my furniture. About a year into my plan I filed a claim. One was to repair the recliner mechanism on my sofa and one for the finish on my end table and sofa table. The finish was starting to come off. They fixed the recliner mechanism but denied coverage for the finish peeling. These people lie through their teeth. When I called them to ask why they denied my claim on the furniture they asked me what I thought about how it happened and I told them I didn't know, that the finish on the two pieces just started peeling off. They told me that it appears that something was spilled on it and made the finish start peeling. They then asked me what I used on the furniture and I said that I have always used Pledge. Then they said that that was what was causing it to peel off. They are such liars and crooks. I talked to them today and they told me a totally different story. They were telling me this time that they only cover furniture under accidental causes. They them told me that it would be covered by coffee or other hot beverage that is spilled on it. That would be covered. So right there they are lying because they first told me that that wasn't covered. So they are denying coverage and I'm stuck with two crappy pieces furniture mynext move is to file a complaint with the Better Business Bureau.

Ridiculous! Made a claim, got told that ink, cosmetics, crayon, etc are covered, but no dye. What a useless insurance. Was totally upset. 400$ for nothing. Don‘t ever purchase.

This company is a SCAM!!!! Do NOT purchase their protection plan. Because it protects you from nothing. To begin this nightmare story, I submitted my claim along with the pictures they requested the same day as the claim or the very next day. The following day they sent me an email stating that they received what I emailed and that they would get back with me with a determination in 5 business days. That didn’t happen. So, I called after that time frame. Once I realized I needed to escalate my concern, I ended up getting Daniel -Supervisor #1 on the phone. He promised that I would have a resolution in another 1-2 business days. I had to call back again after the determination, I requested a supervisor review of my claim. As I am extremely unhappy with this result. I was informed by the supervisors I spoke with (Tammy & Page who is the top of the supervisor line apparently), that they don’t cover normal wear and tear even though that what was promised to me when I purchased the furniture. And that I would have needed to basically lie or come up with some type of outlandish story as to how the furniture frame broke and punctured the sleeper portion of the couch. Instead of the truth. Which was that I sat on the couch after having it for 4 years with my knee up in my lap and the frame just gave way and cracked in half. At the time of me submitting the request for coverage I decided to also inform them of a stain that happened the weekend before that I was having trouble getting out. Do you all know that this company told me that they will send a tech out to try and remove the stain but that the broken frame piece and the puncture from that happened from the frame breaking due to regular use isn’t covered. SMH Like what?! So, Guardian wants to only come and rub a stain out of the couch that we cannot sit on properly now because it’s damaged from regular use (because it’s a couch). How does that make any sense? I have even asked that they send someone out to assess the damage. The supervisor said, “it’s not that the couch is damaged/broken we understand that. It’s how it was broken.” I reiterated that I didn’t do anything to the furniture but take care of it for four years and sit down on it with my knee up. I even sent them pictures. Which show that I do take very good care of the furniture and the damage the frame breaking caused. I was unable to get a picture of the break in the frame, as it’s under the couch and I didn’t want to hurt myself or damage it further by lifting it. The supervisor then said, “yeah, well if it was caused by you tripping and falling on the couch and then it broke, that would be covered.” I was baffled. So, if I’m understanding this correctly, If I would have called and lied about how the frame broke it would be covered? She then reiterates that if an “accident” like that had happened then, yes. I am appalled by the trickery and scam they pulled with this “protection plan”. This is an accident! I didn’t do anything purposely to damage the furniture. This company is partnered with BOB’s Furniture, and they are allowing BOB’s to sell their protection plan to customers under the LIE/guise that they will be covered and taken care of if their purchase is damaged. I was assured when I purchased this coverage that it would cover any issues such as wear and tear and any other problems 100% including accidents, pets etc. Also, I used the allow because after my issue, I’ve seen thousands of people on different consumer and social media sites having the same or a very similar issue with this company. Which means that the company is aware that customers are being promised this information. Yet they have not fixed the issue with the information BOB’s is providing nor are they fulfilling what they promise to provide. PLEASE DON’T WASTE YOUR MONEY ON THIS “PROTECTION PLAN” It’s a SCAM. I guess I am expected to just purchase another living room set. Even though this one is still covered under a protection plan that I paid additional money for or find some way to either repair it, which I believe is unrepairable. SMH This situation was a headache to say the least and a huge WASTE OF MONEY! If you do decide to take the risk for whatever reason, my advice, have an accidental lie prepared on your first interaction with them. Because these thieves will look for any reason NOT to cover the damage. Including taking advantage of your trust and honesty.