Guardian Protection ProductsReviews of guardianproducts.com

I bought this warranty through “The Room Place.” It took about a year for them to say they couldn't fix my couch. The motor broke, and the footrest was stuck up (still is). That whole process was a disaster. Took FOREVER. I settled for a gift card for the amount of the couch (3/22/25). In the meantime, The Room Place was closed in my local area, and the closest place to go was about an hour away. They only gave me 30 days to claim this gift card. I didn't see that email for about a week. I got really sick and was so tired that I had no energy to shop for furniture. I'm feeling better now and went to check on my gift card via email to go this weekend. I noticed it had already expired at the end of last month. They couldn't do anything besides offer me $89.99 credit for the warranty I purchased. My gift card was worth over 3.5k. They said they couldn't do anything for me since The Room Place went out of business on 3/25/25. I highly DO NOT recommend this company. I'm sure they are ripping off people left and right. How can I be so accommodating for them taking so long, and when something out of my control happens, they can't help me? I'm a business owner, and this is a poor way to run a business. I'm very disappointed and mad.

Impossible to get in touch with them. Live chat wasn’t available when it was within the hours on the site. Tried calling, it told me there was a long wait and it would put me on the call back list and i could expect a call within the hour. No call. Emailed, no reply. The plan terms and conditions lists everything they don’t cover (which is basically anything you can think of) but it doesn’t tell you which “specific incidents” they do cover.

Purchased through Ethan Allen. Headrest was stained. Shipped me the replacement cover. First service man said he did not have what he needed. Second service man had all the parts but the job would take longer than time he was allowed to he put a gash in my drywall as he was repositioning a small cocktail table. Waited 5 months for nothing. Do not buy Giardian Warranty.

I called up on November 27, 2024 for a repair on my recliner which I bought from PC Richard. It is now February 10 2025 and I am still waiting for a repair. Every time they get in touch with you by email, it's 5 business days to get a reply. Horrible service.

Terrible Experience! Faulty Furniture & Worthless Protection Plan! I trusted Guardian Insurance to cover my furniture protection plan when I purchased my items from Bob Discounted Furniture in April 2022. However, when I filed a claim (Claim Number: 2784429, 2791763, 2791759, 2791752, 2784427, 2784422) for defects on both my coffee table and sectional sofa, the claim was denied. The coffee table began showing discoloration and spontaneous paint peeling, while the sectional sofa developed widespread lint on the fabric, lost cushion firmness, and faded color—all occurring under normal use and careful handling. The outright rejection of my claim, despite these clear defects, has left me questioning the value and reliability of Guardian Insurance’s coverage. I strongly advise anyone considering their protection plans to think twice, as my experience clearly demonstrates a lack of genuine customer support and accountability.

I Purchased insurance through them when I bought my couch through Havertys. I was told to get the pet insurance because I have pets. I have some scratches on the arm of the chair and they will not replace it or fix it. They said it is too extensive. It’s pet damage. There’s no holes just scratches. This is the biggest scam you’ll ever waste your money on. They should be shut out of business. They will not replace anything. They have an excuse of why they won’t replace anything. They just take your money and they never ever help out every furniture company should stop selling this for them

If I could give them a negative I would. I made a request to have my chair repaired thru the warranty I purchased and now getting the run around. They keep telling me give it 3-5 days for an response. I am not able to speak to an supervisor. The service is horrible and a waste of money. Please do not purchase the warranty it's a waste of money.

I purchased protection plan by paying $250 for 5 yrs for Power recliner. After 3 yrs Motor got damaged and I raised claim. They are saying they can't repair the motor. Store says they can repair but it will be out of pocket. Guardian is returning the protection plan money and cancelling the protection plan which is still valid for 2 more years. Pathetic customer service.