Guardian Protection ProductsReviews of guardianproducts.com

Bobs Furniture goof proof scam !!!!!!!!!!!!!!!!!!!!! They have to be the worst company ever! We had an accident with our furniture and they say they cover accidents but they don't. They give you the run around frustrate you and hope you give up! They have the worst customer service and this is the reason I will NEVER shop at Bob Furniture again!!!!!!!!!

Ripped off. When I was sold the policy I was told that pet damage was covered. Today they tell me to read the fine print. They cover nothing. Not worth the money to purchase Guardian! A Scam!

Worst company ever!!! They will not replace my $3000 sectional as it is ripped and torn and stained. I was told it was covered and got the run around that it’s not now. Wow it took 3 months for them to give me an answer when I had to call and ask what the holdup was. I will never buy another piece of furniture if they are warranted by GUARDIAN!!!!!!!!!!!!!!!!!! I’ll know next time to just throw $3g out the window if I’m going to buy anything with them attached.

I purchased my sofa through Bobs furniture. They sold me the goof proof insurance though guardian. Just after a year the motor in the center recliner stopped working at all and in an odd position with the head rest arched all the way forward) The end recliner started malfunctioning almost immediately afterwards. My claim was denied Ticket#7435597. I now have a $1600 couch that is garbage and mostly unusable.

Company is. Total scam! Don’t buy the protection plan from ANY retailer! purchased 2 $1500 sets and purchased the extra $200 Guardian.Put in a claim in for damaged hardware, sent Picts guardian refuses to cover! Claim Number 7364803 I have been emailing guardian since July (3 months)! I sent pictures of the hardware malfunction and because the hardware is still attached (and doesn't "look" damaged, they are refusing to repair or replace. I keep sending pictures and telling them you can see the spring INSIDE the hardware cane loose and that is why it no longer works. I have a $1500 piece of furniture that looks like garbage now in my house because we can't put the door back on! I have sent several emails and picture with the door hanging off and their response is "the hardware seems fine". Total waste of money, poor customer service and I feel like I got scammed! I want the item FIXED! Or i will be forced to file a small claims suit.

The absolute biggest waste of time and money. They will do everything they can to get out of fixing what you pay to have covered whether its a couch, recliner, or coffee table. Save your time and money with their plans. This should be a legit scam and forced to refund and compensate anyone who purchased this

They said the plan I purchased from The Room Place does cover my furniture for stains and that all damages must be relatable to a single incident. Since I reported multiple stains in various locations on the head board which can not be from a single incident. So I’m guessing, the world they live in, toddlers can’t put food stains in multiple places even after they learn how to grab things and lift up no matter how dirty their hands are.

So I bough multiple furniture from Bobs and bought the warranty with Guardian Protection Plan. So one day my kids accidentally damaged all of the bed set in their bedroom while playing with friends. Guardian Protection plan states that kids can't damage items the same day, then it's not a accident, it's intentional. Kids play and while playing, they damage things. So what is the point of having a protection? If the kids accidentally damage the bed set, why isn't it covered. They make up things as they go. So the supervisor told me that each items has a multiple damages, and I said let's go picture by picture and see what the multiple damages are. She refused to look at the pictures with me and kept saying kids actions can be stopped. How can I predict what the kids will do. They refuse to listen to my points and just denied them without providing a valid claims. They also said how can you determine when was it damaged, they said it can't be done in one single incident it probably happened overtime, but failed to let me know how they can tell it happened overtime. I also asked if they can send somebody to inspect it if they don't believe me, they do not want to hear that. HORRIBLE SERVICE