Guardian Protection ProductsReviews of guardianproducts.com

We purchased coverage on our new sofa. A tear appeared a couple of months later. We contacted Guardian with a picture and said it was a manufactures defect. The manufacture also denied responsibility. Unfortunately we did not read reviews on Guardian as apparently they are a scam.

What a scam. First they said the required time-frame wasn't met. I prooved it was. Then they said the problem wasn't covered. All are lies. Will never purchase again. Total rip-off.

This company is pathetic. We order our furniture from Lazy Boy furniture along with the protection plan. We bought expensive furniture and decided to get it so it could last and stay clean. The "so called" plan shows the Specific Coverage on the front page and states its covered then you see "Subject to Exclusions" on the last page which names the exact same coverage and its excluded. Such a bunch of BS. Don't know how this company is even in business. Then they tell you it is their final decision. I will tell everyone I know NOT TO EVEN THINK ABOUT USING GUARDIAN! What a rip off! Paid a lot of money for this plan just to be scammed!

I purchased goof proof insurance. I purchased a dining room set. The glass light cover fell off of my ceiling fan that is over the table causing a chip in the table. The insurance denied because I didn't physical cause the damage.They need to remove the recording that states they have the customer covered when accidents happen. They don't mean it!! I was advised to call my home owners insurance. What did I pay them for?

This company has no concept of customer service. I filed a claim for a damaged sofa seat. First issue, they had my name but had no record of my policy, I had to contact the store and have them re-send the policy. Then I sent them pictures of the damage, they replied that they could not open a PDF file, had to resend the pictures in another format, then had to send them the original receipt, was unable to find it so asked them how to proceed, no response from two emails so I contacted the store again and they forwarded them the receipt. They then closed the file due to taking over 30 days. Tried to send in new claim but the damage was over 30 days old and unable to file new claim on old damage??? BIG JOKE. One more customer that will never buy their product again.

I contacted this company for a recommendation on THEIR product line. I explained that I had a dry clean only couch with an "S" cleaning code label. I simply wanted to know which of their products to purchase. And they wouldn't give me a recommendation. Seriously? You don't know your own products? These folks are useless.

They have deceiving verbiage in their contract. This is what it says: "The Plan covers materials and labor costs to service your furniture item(s) in the event a furniture item becomes accidentally damaged during normal residential use" I broke our recliner while I was using it in a "normal residential use". Customer service said "normal residential use" as opposed to "commercial use". Not how you are using the furniture, the environment it is in.... I told her this was extremely misleading, she said they are working on improving their verbiage. SMH... I'm sure a lawyer could fight this as false advertising, but who would pay a lawyer to fight such a small purchase... Straight thieves......

If I could give this company 0 stars I would! This company simply receives all of its money from scamming paying customers. I put in a claim for my bed for "accidental damages" and they claimed that my "accident" wasn't considered an accident. The MANAGER gave me an example (after I asked what type of accident would warrant an approval) and she said "If I'm walking and trip over my cat and fall on the bed and it breaks, that's the type of accidental damage we cover." HOW BOGUS and made up is that! I explained to them that the wooden pieces (which is what they cover) broke which caused the entire bed to break, therefore allowing the screws to come out and they came with yet ANOTHER excuse as to why they "don't cover" stating that the pictures I provided weren't what they needed. The representative was rude and the "manager" had the worst excuses and quite honestly there is no way for me to break a bed just by tripping over an animal and falling on it. ALL CLAIMS WILL BE DENIED SO DON'T WASTE YOUR TIME AND MONEY PURCHASING THIS. JUST HOPE THAT YOUR PRODUCT HOLDS UP FOR MORE THAN A YEAR!! DON'T PURCHASE ANYTHING FROM THIS "COMPANY." I plan to post this review on all reviewers websites to warn customers about this horrible company!