Guardian Protection ProductsReviews of guardianproducts.com

After months of trying to get service on our furniture, this company, Guardian told us that none of the issues fall under their protection plan. I plan on pursuing this issue, it's fraudulent what they are doing. Basic Bait and Switch.

Terrible!! Was on hold on the phone for 50 mins I just hung up.. I’ve been waiting 16 days for a reply on my claim until they randomly closed it and said they can’t fix it when they didn’t even try to! Completely worthless company don’t do business with this company they are the worst customer service I have ever experienced

I purchased a recliner about two years ago from Bob's Furniture and along with it purchased the goof proof insurance for peace of mind. I was made to understand that it covered accidental damage to the product. Several weeks ago, the button that controls the reclining mechanism stopped working, likely due to the button being pressed too hard. This is a pretty textbook example of what the insurance is for. I filed a claim within 24 hours online and was told to expect a response within 3 days. I did not hear back for 2 1/2 weeks. When I did get a response, I was told that my claim was denied because while the damage occurred due to an accident, the accident occurred during proper use of the reclining button (what?). This company operates in bad faith not dissimilar to the insurance company in the book/movie Rainmaker. They automatically deny every claim knowing that suckers such as myself have no real way to fight back short of hiring an attorney and filing a claim. As you will see below this, they will provide a canned response saying that they are sorry, without any real alternative solution because they know that they can continue to survive as a company by paying their employees and attorneys without actually providing repairs/replacements for the products that they insure.

I would rate them with NEGATIVE STARS. Scammer and cheaters. They will not fix/cover your furniture. Sounds like a good deal, but trust me, it is not. Do NOT, under any circumstances, buy this warranty! Worst customer service. I spent literally hours on the phone and solved nothing. Your time and sanity are worth far more.

Seam to think that bad workmanship and poor manufacturing is not their problem and they only deal with accidental problems

Scam I wish I would have seen the reviews before I purchased it stated that only accidental damage and not normal use is covered under the plan terrible company scam scam scam buyer be wear I don’t know why Ashley furniture deals with this company it’s a complete scam

Found 3 or 4 "bubbles" on my 2 year old dining room table. Tried to wipe off what looked like food that had spilled on the table and this caused the "bubbles" to come off to expose the bare wood. The Room Place has some beautiful furniture, but DO NOT FALL FOR THE BOGUS PROTECTION PLAN that they offer! Guardian Protection Products should be put out of business!!

Complete Trash Seam in my couch started to come apart due to normal wear and tear after 1.5 years. They will not cover this.