Guardian Protection ProductsReviews of guardianproducts.com

A total scam!!! Furniture stores like American Freight will convince you to buy the plan claiming it "covers EVERYTHING!" That is total BS. Guardian never answers their phone or responds to emails. You have to get on chat and even then it's a waiting game until an associate "sees" your chat bubble and decides to answer. My couch frame has broken down and they've been giving me the freaking run around for OVER A MONTH now! This is ridiculous! Don't waste your time, energy, or money on these plans, and honestly reconsider any store pushing this "coverage" as they're obviously all in cahoots and getting a piece of the pie from helping Guardian scam you.

In real time on been on the phone with then for an hour. No one answers. I put my claim in 5 months ago. This is the worst company ever. I’m ready to flip out on bobs because they pushed it on me. They scammed me !!!

I think they are a scam. I purchased furniture and got the protection plan for all of it. My daughter wood bed frame broke and it clearly says it is covered in the plan. But, because I couldn't give specifics about what happened and I have ethics and values to not lie, they would not cover the frame break. And I've called and chosen the option for a call back, I never received that call. I'm currently on just waiting for someone to pick up and answer, it's been over 30 minutes so far.

This company is truly a scam. One of my recliners in my sectional, stopped working. I haven't been able to bring the recliner in the up right position for 2yrs. I have made several claims and there has been no response. I am forced now to either buy another piece or if I can, have the motor on the recliner fixed out of my own pocket.

I wish I could give this company a Zero star! This company does NOT COVER THINGS THAT GO WRONG WITH YOUR FURNITURE LIKE THEY SAY that they do. I purchased a sectional from rooms to go 3 years ago and within the timeframe of my warranty I reported damages to my swivel chair because the spring popped and I had a rip causing the chair to dip down in the middle they denied that claim then my ottoman had a stain they approved it. I go into the store not only is the ottoman not available anymore but I have to choose something else and was only given $190 to replace it and if I didn’t find something then it would be a store credit with them coming to pick up the old ottoman from my house. The ottomans that I was seeing were much smaller and $300 or better so basically they want me to spend more money to get an ottoman or a total different color or they will give me a store credit. So here I am stuck between a rock and a hard place because I don’t feel like I should have to add more money when I paid more than $190 for the ottoman. When you purchase your furniture the customer need to be told the truth which is basically do not purchase the protection plan because it’s only made to protect the company NOT THE CUSTOMER!!! NEVER AGAIN WILL I PURCHASE THIS PLAN. Y’all are ripping people off and that’s not a good way of doing business. That’s a quick way to be put out of business.

They refused to cover my claim because the remote controller on our reclining couch randomly stopped working without any rhyme or reason. Tell me why, if you purchase a Warranty from a company claiming to service and repair broken mechanisms, something like repairing a broken remote control would not be included? Don't waste your money on this. COMPLETE SCAM AND WORTHLESS!! The customer service rep at The Room Place assured us that the remotes and reclining mechanisms would be covered under this Warranty. Why are they not being covered now? Where is the disconnect?

THIS COMPANY IS A SCAM!!! SCAM!! SCAM!!! They do everything in their power not to approve a claim. I wished I searched the company before purchasing a warranty with them. Look at all of the complaints and unsatisfied customers. BBB please take action and put this fraudulent company out of business. I purchased a 2 piece sectional and got a 5 yr warranty to cover accidental rips, tears, cuts, burns and stains. Shortly after delivery I noticed a zipper on a cushion was busted/ripped. Being that I just got the furniture and had the warranty I figured no big deal. As time went on more damage occurred to the sectional. During my recent move, part of the sectional got ripped. I filed a claim thinking within time I'll have my replacement. WRONG!! I had to go back and forth with this company for months, just to have my claim processed. I sent everything they asked for in order for my claim to be processed and they kept saying they never received the info. After sending all information that was requested for a 3rd time, It was denied. Stating because I was unaware of how the damaged happened. NOT TRUE!!! So I called customer service. The lady gave me all kind of excuses why my claim was denied. First they claimed the busted/ripped zipper cushion isn't covered, then it was because I expected the damage was during delivery ( false I said I noticed after delivery) then it was because my warranty only covers consumer accidental rips ( warranty doesn't state that, but it was a consumer accidental rip) once I explained how the damage happened and made it clear. I was then placed on a hold, when she retuned I was told the warranty doesn't cover rips that happen when the furniture is being moved. Complete BS. It didn't matter what I said, my claim wasn't going to be approved. It's a shame that companies like this is allowed to operate. BBB lets end this scam, put this company out of business. After seeing all of the people they have done wrong. I won't rest until I get results. This company needs to be held accountable.

I bought furniture from Bob's furniture about 4 yrs ago. at that time store offered me 5 years protection plan for about $150. my furniture got damaged a couple of months ago and I contacted Bob's regarding my damage and they transfer my call to the guardian so I spoke with the guardian customer service representative and He said you are not eligible. he literally said NO. I wish he about says something eg; we will send you a technician to repair. I was not even asking for a new replacement or a full refund. my question is why do you offer such a shi**** plan if you can't make it happen? please refund my $150 bucks with 4 years' interest. you should not Robb. poor people like me, it's a shame. this is my most ridiculous investment ever. this is the worst experience ever of my life. I am just *** off, no words