Guardian Protection ProductsReviews of guardianproducts.com

First they said I was not in there system. I went back to the store and got all the right credentials to prove I paid for the warranty protection on my recliner chair. Next after proving my warranty protection and putting in the date that it happen. (Motor want work on recliner) I wait thinking they are going to call me. They next send a email saying I was ineligible because I have 30 days from the date of saying when the motor went out on the chair to the date of filing the report. Even though I am still covered under the warranty period, Again I told then the date the motor went out. Took almost two weeks to prove i had a receipt for the warranty. However, I was too late because they have a policy stating you only have 30 days to file a claim after the incident happens. They are a RIP OFF / SCAM. Reporting to the Better Business. The Room Place sold this to me.

This extended warranty from Guardian Protection(GPP) is a waste of time and mostly money. I purchased my furniture from Rooms To Go in March 2023 and put a claim in to have my furniture *cleaned-that’s it, just cleaned- in July after a children’s birthday party. I was told that they don’t cover an “accumulation of stains” nor do they cover stains “where the body comes into contact with the upholstery”. I specifically told them that my children and their guest spilled food and beverages on my dining room chairs and bench—on Accident. How is that not covered when their contract says they cover accidental food and beverage stains? And why wouldn’t you cover stains that come from a human body anyway? I personally feel that an annual cleaning should come with the plan in the first place especially if you don’t file any claims. It’s crazy that we pay hundreds of dollars for warranties that we don’t use but when we do need them we can’t even use them. It’s highway robbery. You’re better off putting money to the side “just in case” for your furniture yourself. Oh, and they refuse to give you a refund.

Terrible Terrible Terrible Waste of Money LazBoy should be ashamed for conning me into this terrible fabric protection plan. They don't protect anything except their profits. I dont write many reviews but I will tell anyone who will listen that this is a scam and you should stay away. I don't have any advice for how to get them to approve your claim...my only advice is to not buy their plan. You will regret it like I do, $600 later.

I have looked this company up and 1 star reviews speaks. I have 2 sofas that are broken. The stuff that is wrong is covered under the warranty. They said so themselves. But because a date was entered in correctly they won’t fix them. They find any excuse to not fix ppls items. I bet so many ppl will come forward and file suits against this company! I spent 40 mins on hold I was told no worries we will get this fixed let me transfer you. To sit on hold for someone else to come back and say it’s covered but we can’t help you because of date entered. Oh and you can’t fix claims. This has happened to so many ppl! Enough is enough. You will be hearing from my lawyer and I can not wait for others to come forward who have said they are hiring lawyers as well!

Don’t do it!! This company is a scam!!

Bad service bad

We purchased a 3 year warranty on multiple pieces of furniture. 2 years in, we decided our mushed down cushions just weren't working out. We'd tried to fluff them ourselves, figure out online ways of restuffing and even rotate cushions. Nothing seemed to work. I called Guardian to file a claim and sent pics of the couch. They denied the claim saying we didn't report the issue within 30 days of it happening. The email also stated "this is the final decision" with no opportunity to respond since this was an unmonitored mailbox. How do you decide when cushions go too soft? What are the specific characteristics the smushed cushion threshold? It seems they simply don't want to manage a claim on furniture that doesn't outlive the coverage. Now we are stuck with a terrible couch having paid for coverage that seems useless.

If I could give this company a half star, I would. This organization claims to offer a 3-year protection plan- steer clear! They will not follow through with their end of the bargain. This company is making a lot of money off deceiving people, and we will use every channel we can to make sure people know not to trust this organization. Little to no customer service, and they would not speak to us to allow us to ask questions about their process. Very deceitful. Very disappointing. Avoid interacting with this company if at all possible.