Guardian Protection ProductsReviews of guardianproducts.com

Guardian will NOT approve your warranty. They will find very small details in the information that you provide in order to deny it. I've been given 3 different reasons on one claim "Even though the rip is covered and it was a specific incident - we don't cover THAT specific incident". This company is a total scam! (Their customer service people are super rude as well.)

I would give zero stars I could. First of all, you cannot talk with anyone - they want everything online. After submitting pix -- and then submitting more pix -- I get an email today to say it'll be another 10 business days for someone to contact, with the veiled threat "If you call in before the allotted time, it may further delay the processing of your claim." So far, it seems you are on your own if you file a claim.

Guradian Protection Products is not a legitimate company. Whenever you attempt to actually file a claim the find some obscure clause in their 'policy' to deny it. I spent over an hour today speaking to person after person who just kept reading from the same script. These policies are sold and the time of purchase as a comfort that you never have to worry about your furniture. Buyer beware.

Spam spam spam!!!

This company has 1 star everywhere including trustpilot, google and consumeraffairs for their warranty scam. Guardian protection products (gppclaims.com also onpointwarranty.com) denied my claim saying that this is not covered. The coverage paper clearly says the damages were covered for 5 years. We should use our legal rights and file a class action through a good consumer lawyer

Total RIP off! Purchased a 2,000.00 "leather" Lazyboy recliner 10 months ago that started peeling on that back...only to be told that "it was normal wear and tear..."and would not be covered, BUT had it been an accidental tear, puncture or a rip...it would have been covered...go figure! VERY displeased!

Guardian Protection products (gppclaims.com) also known as onpointwarranty.com is fraud. Do not buy their warranty. They will reject your claim even if you have the coverage. They have thousands of such negatives reviews all over the internet.

I called this joke of a business on Friday, August, 11th, 2023. Legit was on hold for the first 10 minutes trying to get any rep. Once a rep came on I explained how my wife's massage chair was not working / mechanism may be broken. I also had to point out when I did a claim there was a prior claim that my wife attempted to do and the business denied her cause she was not me her husband who owns the chair / furniture.... The rep said yeah the claim was denied, because there were two cases open which made no sense as they refused to make one from what she was told. Either way I was told to stay on the line and do not hang up as he was going to transfer me to the escalation team. Again on hold for nearly an hour now with this scam of a business. As I am on hold for nearly 50 minutes a rep, let's call her Amanda gets on the line and I explain everything in detail. Amanda claims I cannot get the chair repaired as there was two claims open and both denied.... How can any chair be denied being repaired when the business never even seen the chair or attempted to find out why it doesn't work. Top it off I purchased this crap insurance through Bob's Furniture another joke of a business, but that's another story. I request to speak with a Supervisor or Manager. Again on hold for over 10 minutes waiting for anyone. Now I have been officially on the line for 1 hour and 30 minutes getting zero help. A rep let's call her Mary, gets on the line and claims if anything other than the motor is broken they will not cover it, per the policy and claim. Now mind you all this is BS!!! Bob's insurance plan covers everything except intentional damages! I personally do not sit myself in any chair as I do not find it comfortable period, my petite wife uses it and after having it for nearly 2 years it just stopped working. Mary claims if it's anything other than the motor they will not cover it. They were sued multiple times in the past for failure to repair peoples furniture. And after coming on here and seeing all the negative reviews it is a no brainer! They truly are a scam business. Just take peoples money and deny all claims possible! They even wanted me to appeal a decision through email and I laughed at them and said why would I send an appeal when I have sat on this F'ing phone for over an hour and 45 minutes! Do you freaking job! They are 100% going to be dealt with legally as I am not finished with them refusing to repair a chair that is covered and I paid insurance for! Top it off to attempt to make any consumer to jump through numerous hurdles for what, so you can deny a claim! I would never recommend them to anyone.