G-TUNE MODSReviews of gtunemods.com

Response from G-TUNE MODSOct 15, 2026

We’re sorry to hear about your experience and apologize for any inconvenience caused, including the delay in our support response. As previously explained, the order was placed for the wrong model. Despite this being an ordering mistake, we offered you the option to purchase the correct model at 40% off its original price as a goodwill gesture. However, this offer was not accepted, and a PayPal dispute was opened instead. At this stage, the case is under review by PayPal, which is handling the dispute process. We have not withheld your refund, and the outcome is pending PayPal’s review. We would still like to resolve this matter professionally and are happy to discuss the situation with you directly. Please contact us at **[email protected]**, our official customer support email address, so we can assist you further. We apologize again for the inconvenience and appreciate the opportunity to clarify the situation.

Response from G-TUNE MODSSep 18, 2026

We’re sorry to hear about your experience, and we sincerely apologize for the confusion regarding the replacement strap. We can confirm that your watch was delivered, and regarding the strap color, we acknowledged the mistake and informed you that we would send the correct strap free of charge. The replacement was sent from our side as promised. Unfortunately, we did not receive any further communication from you after that, so we believed the replacement strap had been received successfully. Seeing this review, we now understand that this may not have been the case, and we sincerely apologize for the oversight. We would like to clarify that we absolutely do stand behind our products and our customers. The fact that we sent the replacement strap free of charge is precisely because we wanted to correct the original mistake. It is possible that there was an issue with the delivery of the replacement strap, and we would be more than happy to investigate this and resolve the situation for you. Please contact us again at [email protected] or call us at +1 307-275-3904 so we can look into what happened and make sure you receive the correct strap. We’re confident that we can resolve this for you, and we would appreciate the opportunity to make things right.

Response from G-TUNE MODSOct 15, 2026

We have no record that allows us to identify the order associated with this review. We have multiple successfully completed orders, so we are unsure what this accusation refers to. We take customer concerns seriously and would appreciate more information to investigate this matter properly.