GT ShineReviews of gtshine.com

Response from GT ShineAug 23, 2019

Dear Daniel We just wanted to add our perspective to your review as we feel a bit encountered by it and we don't feel it provides a fair picture of our approach to customers. As per the tracking number that is supplied in our emails sent to you and on the order status page of our website, your order was shipped to Australia on the 27th of July. It was delivered to your local post office two weeks later. Monday the 12th of August, your package had an attempted delivery and has been awaiting collection at your local post office since then. Today, 11 days after it has been awaiting collection, you email us and and write this review. We have explained in our email that if nobody is present to sign for your package, there is a note left in your letterbox that advises you to collect your package from your local post office. Perhaps Australia Post forgot to leave a note for you or the note somehow disappeared. Delays happen - especially when shipping across international borders - and as e-commerce customers ourselves we now how annoying this can be. Like we wrote to you in our email correspondence, we are terribly sorry that the delivery of the order didn’t meet your expectations. 

We have now lodged a complaint with Australia Post to see why they have not left a note in your letterbox to alert you to the package awaiting collection at your local post office. We suggest that you collect your package from your local post office. Or, if you no longer want your order, please leave it at your local post office, they will return the package to us after it hasn't been collected. We will refund your order shortly after. Thanks, Customer Support