GSKReviews of gsk.com

Terrible "service"! After a telephonecall where I complaint about the new, not announced,taste of Paradontax, I was told that when I send the 2 toothpastes back I would get them refunded. It was a longer call because GSK needed a lot of detailed information. Now after several calls, e-mails and completing 2 refundforms and 1,5 month later I still didn't get my money back! Lousy and not honest clientservice!

Typical for the GlaxoSmithKline; the company bought a product that existed and was loved for almost 90 years; PARADONTAX. But in their hunger for higher profits and shareholder value they trashed the original formula of six herbs and mineral salt - that existed since 1937 - and turned it into a generic blend of chemicals while raising the price. 'Because it was more favoured by customers'. I guess by everyone but the users of the original product.

Regarding Pronamel, having used Sensodyne complete for a long time I tried the Pronamel; it wasn't like normal toothpaste it was very watery and I got a strong burning sensation in my mouth. My husband tried a small dab on his tongue and had the same effect. I contacted customer service and spent about half an hour going over and over the same things. They asked me to return the product which I did in a pre-paid package they sent. I expected they would send me a voucher for the cost of the toothpaste, but instead they keep asking me to fill in a form to enable them to have my medical records. I have tried to explain that neither of us have seeked medical advice but they still insist on having them. These are our private medical records with no information in them that could be of any use to them in this instance. I rang them again to ask why they cant just send me a voucher and the snotty reply I got was that it is because they are a medical company (I though they were a chemical company). I could understand if we were taking them to court over it, I have now emailed the CEO and will update if I get anywhere, but I am not sure if they even look at this site as I cant see any replies.

Besides, let us not deceive ourselves

How can any British pharmaceutical company advertise on fox news in America who are spouting counter intuitive advice to viewers. Is it not Glaxo interest to remove adverts for a media outlet who are blatantly misleading medical facts

Weil ich ein Schmerzmittel für einen ganz bestimmten Zweck suchte, habe ich mich an den Kundenservice gewandt und mein Problem geschildert. Die Antwort war fast eine Frechheit, oberflächlich, nichtssagend, abwimmelnd, meine email war überhaupt nicht gelesen worden, oder nur der Betreff-immerhin höflich..in zwei lächerlichen Sätzen; man wollte offenbar nicht direkt zugeben, dass man ein Produkt für diesen Fall nicht hat - eine ehrliche Antwort wäre korrekter gewesen, als den Anfragenden für blöd zu verkaufen.

I had a terrible chesty cold recently and to give myself some respite, as I struggled sleeping and have to get up for work at 5:30 every morning, so On 13/11/2019, I purchased some GSK Night Nurse capsules and just before I went to bed I opened the packet to take a couple and, as I pushed the capsule out of foiled cover, the foiled cover popped to release a capsule and as it opened it sliced my thumb like a hot knife through butter, it bled profusely. After I put s plaster on it, I contacted their UK customer Services. My thumb is still tender and sore to this day services, 19/11/2019). I have not heard a sickie bird from them to this day! This pharmaceutical company have a duty of care to their customers and I am absolutely disgusted that they don’t give a monkeys.

I recently had the misfortune to buy a Corsodyl toothbrush, marked as being "soft" as I have sensitive gums. Although not my usual brand, I had no reason to think there would be a problem. How wrong I was! The toothbrush actually cut my gums. As my laptop was being serviced, I telephoned Customer Relations at the number given on the packaging to complain and ask for a refund. I was kept on hold for a long time and then told that, as I have sensitive gums, there was no manufacturing fault, and therefore I was not going to get a refund, even though I pointed out that no other toothbrush marked as "soft" had ever cut my gums. So I have been left with cut gums, out of pocket by a few pounds, and have the humiliating feeling that I have been taken for a mug. In their advertising, Corsodyl says that their products are designed to help people with bleeding gums. Based on my experience, I was left with bleeding gums, and have to say their customer service stinks.