Sgt Grit Marine SpecialtiesReviews of grunt.com

I ordered a USMC license plate two months ago and they said it was on back order. I still haven’t received it and when I call the customer service number it doesn’t go through. I have emailed them several times and they have not done anything. I will no longer do business with them and I recommend that people take caution in purchasing from them.

At first I was sceptical reading the negative reviews . I did reach out to the company and they explained that their brick and mortar business was destroyed in the horrific storms . The phones were down as well. They assured me my order would be processed and sent . Within a week I received . I love it . I appreciate them explaining the past issues and why people left negative reviews

I ordered a belt next day overnight air on Thursday, June 5th at 3:31pm CT. I was aware the cut off was 2pm, and wrote them after ordering it on June 5th after cut off, and inquired about it coming by Monday. No response June 5th during remaining Thursday business hours or Friday, June 6th, or over the weekend. Today, Monday, June 8th, I checked the SHOP app tracking and it indicated the order was not fulfilled. At this point there was no reason for it to be overnight and could have been 2 day, as it wouldn't make the uniform event. So I wrote them again, and this time apologized for being angry at their not responding, but inquired why it wasn't fulfilled on Friday, but that if I didn't hear from them by end of day I would have my CitiBank CC to cancel the order. They wrote back within 5 minutes of that note, but only responding to the first inquiry not the follow up that appeared to get them to respond, and said it takes 24 hours to fulfill and was going out today, Monday. This was at 12:09pm CT. I had asked if they closed Friday, and should I then expect it Tuesday, and no answer. Attempted to call number it is was not working. I am now reviewing their return policies and calling my CC company before end of day to discuss if I should just cancel the payment. In this day and age of effective online retail, I found their policies unclear and their response containing a sense of dismissiveness without any sense of customer service concern or counter to change my perspective, or take accountability. Find your Military Specialties elsewhere. Militarybest.com is one alternative I've used.

Very disgusted with the lack of support and communication from Sgt Grit. I ordered a shirt and paid extra for 2 day air. It has been over a week and my order has yet to be shipped. I have reached out many times and get no reply. However, I get plenty of promotional emails but not a single response to my requests. Don’t bother calling, as all of the numbers listed are no longer active. As a Marine Veteran, I am very disgusted and will never order from them again. Now to figure out how to get my money back…

Buyer Beware!!!! Ordered a hat and T-shirt, packed arrived with only t-shirt. Charged for both items...Tried 4 times to contact via email and web site but no response at all. Screwed out of $25.

Upon receiving final confirmation of my order I notice the order was incorrect. I called the number liste in their website and discovered it is a fake number with only a message they are busy. I tried calling several times leaving several massages. I attempted to reply to emails they sent to me and a notice popped up that you can not reply to their emails. Then I discovered that you must request assistance by filing a request on their website. I did this twice no response. It has been 9 days and no call, no email. no text NOTHING. If their customer service was as good as their accounting charging my credit card that would be great. Since I have had this issue I have received 20 advertising emails. They are all about the money not customer service. This is not the same company from when the original owner operated it. As a Marine Master Sergeant we take care of our own has been the traditions we Marines live by. My fellow Marines I would be very careful about this company. I researched them and the new owners appear to foreign ownership.

Warning about purchasing from Sgt Grit. I am a veteran who purchased a 3 x 5 USMC Veteran flag from this place. Upon receiving it, I noticed that the logo on the flag was one-sided. I was under the impression that the logo was on both sides. However, the website did not show it or mention it being one-sided. I contacted Sgt Grit and informed them about the flag and that I wanted the logo on both sides. They informed me that that’s the way the flag is. I could return it and be given a full refund. Because they don’t have a return label, I had to write their address on an envelope and mail the flag to them. They also asked me to let them know what the shipping charge would be so they would reimburse me for these charges. Upon receiving the flag, they sent me an email stating the refund I was getting. I don’t know how their math was done, but they shorted me a few dollars. Also, they did not include my shipping charges as promised. I wrote back and mentioned the discrepancy, along with the missing shipping charges. They wrote back, stating that because there was nothing wrong with the flag and it was me wanting to make a return, the shipping charges were on me. Bottom line: They never offered me an exchange with a flag with logos on both sides. I suppose they don’t have such a flag. Since they told me to go ahead and return it, they promised a full refund plus whatever shipping it cost me. The shipping cost is pocket change and not important, but it’s the principle of the matter. I do not trust this company and I would not recommend anyone to buy from them, especially fellow Veterans. Customer service needs lots to be desired.

Only one star because I can’t go any lower A few years ago ordered a T shirt and veteran Marine hat and was totally satisfied 9/3/24 ordered the same hat and was back ordered 3 weeks later Still have not received my order and the hat is not on their website anymore Will be finally requesting a refund