Chris J.
Measure their performance
I've had two other eCommerce owners receive the same video mailer solicitation from Grow and ask me if they're legit. We signed up and they found us an agency focused on organic SEO. After 12 mos of engagement, they've moved us from 73 keywords on Google's page 1 to 435. The challenge is they offer no measurable way to attribute our increased revenue to _their_ efforts (we have other factors including email, paid shopping ads, blog writing, store improvements, even COVID responsible for increased revenue). I've asked before for a report that shows revenue for these keywords but was told it isn't possible. It's sort of a black box and we just keep putting money in the slot ($2K/mo) after a 15 min update in GA each month. I would expect a little more involvement from Grow. It is a leap of faith to keep that level investment up for a long period of time. I find that unsatisfying. I decided to manually check on those 435 keywords and 137 have slipped off of page 1. It's really tough to measure they're efficacy and I believe the burden of proof is on Grow.
Response from Grow TeamSep 14, 2020
Chris, Thank you for posting your concerns. Grow Team has a standing meeting each week with our vendors to monitor all of our shared accounts including yours. Any concerns that our clients reach out about are promptly responded to and I am sorry you didn't feel you could reach out to us. I am looking forward to our call together today to make sure that we can resolve your concerns. Cassandra Alexander Vice President of Operations




