Neal D.
Thousands of Dollars Wasted — Big Promises, Almost No Work, Zero Accountability
Our experience with this company has been extremely disappointing, and based on what we experienced, I would strongly recommend that other businesses stay away. Before signing on, we provided them with our information and gave their team as much time as they needed to analyze our business and determine whether they could realistically deliver results. After that review, we were told that we should expect to reach approximately break-even around the 90-day mark. We have this representation documented in email. After 90 days, the results were nowhere close to what was represented. We had only two sales during that entire period, and even those cannot be fully attributed to their efforts. More concerning than the lack of sales was the apparent lack of activity behind the scenes. Based on the information provided to us, only 16 outreach attempts were made over approximately 90 days. They also failed to properly follow up with any of the affiliates who applied, and the large folder of creative assets we provided on day one—which we were told would be uploaded and used—was not even uploaded. When we raised these concerns, rather than taking accountability for the lack of progress, we were given a series of excuses involving affiliates, the economy, and even their own salesperson. We were told that the salesperson had misrepresented expectations, despite having an email from that salesperson indicating that he had consulted with the team before communicating those expectations to us. Now, despite being nowhere near the results represented to us at the beginning of the engagement, they are pointing to a contractual 45-day termination provision. We understand what the contract says. The issue is that we entered into the relationship based on representations about what their team expected to accomplish within the first 90 days, and the actual level of work and results fell dramatically short of those expectations. This isn't simply a complaint that sales were lower than expected. In roughly three months, they were unable to build a meaningful affiliate program, generate meaningful outreach, or even execute basic items that had been discussed at the beginning of the relationship. Based on our experience, we paid thousands of dollars and received very little meaningful work or value in return. The gap between what was represented before signing and what was actually delivered was enormous. I would not recommend this company to another business. If you are considering working with them, I strongly suggest reviewing the contract carefully, getting every performance representation in writing, and asking for specific commitments regarding outreach volume, deliverables, and timelines before paying them anything.