Groundfloor Reviews | Read Customer Reviews of groundfloor.com

Groundfloor Reviews | Read Customer Reviews of groundfloor.com

Groundfloor reviews

Showing 63 reviews with 1 star · Clear filters

Walt S.
May 16, 2026
Groundfloor Lending is Horrible
Groundfloor Lending ripped me off on repayment from one of their bad loans (see attached). They falsely rate their loans to investors and then take no responsibility when their clients default. A 7-year investment for a $3,600+ loss (see attached). Sketchy company to say the least. I can't advise others strongly enough to avoid doing business with them at all costs...you'll be sorry if you do.
Response from GroundfloorMay 18, 2026
Hi Walt — We appreciate the opportunity to review your account and better understand your concerns regarding recent communications. Our Investor Services team is actively partnering with our Lending team on this matter, and your feedback is important to us. Please contact us at [email protected] at your earliest convenience so we can address your concerns promptly and work toward a resolution.
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Jianhui C.
May 16, 2026
Ground floor is becoming a scam now
This company seems to be a scam now by providing misleading descriptions of the loans. Basically 90% of the loans can not be paid as scheduled, and more than 1/3 or even more loans will be default. So do the math. They don't have a solution to handle extremely high percentage of default loans. Has anyone ever heard of a solution or did they post a solution at the website?
Response from GroundfloorMay 18, 2026
Hi Jianhui — We appreciate the opportunity to review your account and discuss your specific investments in greater detail. A member of our team will be reaching out shortly to schedule a call at a convenient time for you. Thank you for giving us the chance to improve your experience and earn back your confidence.
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Helen T.
May 15, 2026
Terrible experience, stay away!
What a terrible experience! Misleading maturity dates on investment products. Groundfloor holds your principle for years past the advertised "maturity date" for LRO investments, so consider yourself warned. 70+ loans in default, maturity dates vary from 2022 thru 2024, updates are often repetitive, cut & paste, vague statements. Here in 2026, at this snails pace, I'll be lucky to see a small portion of the principle investment in 10 years. GF offers no resolution except to go through each loan individually which they said would take 2 or 3 weeks - shouldn't they be doing this regularly anyway? Whatever. Stay away, unless you enjoy a consistent loss of principle!
Response from GroundfloorMay 15, 2026
Hi Helen — This is not the experience we want you to have. A member of our team will reach out shortly to review your account with you and provide updates on all of your investments. Please keep an eye on your email and respond at your earliest convenience so we can assist you promptly. To clarify, all updates could take two weeks, if not sooner. We've escalated your request and anticipate more information very soon.
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Daisy
May 3, 2026
If I could give -10 stars, I would.
If I could give -10 stars, I would. This company is a waste of time and effort. I invested 1k as a test in an LRO 4 years ago. It was to mature in 12 months. It has not. The property has now been in foreclosure for 2 years with no end in sight. Customer service is very dismissive and uninterested in actually solving the problem. It's unfortunate because I had planned to invest quite a bit over time if they had actually panned out. Be advised, invest elsewhere.
Response from GroundfloorMay 6, 2026
Hi Daisy - Thank you for bringing this to our attention. The experience you’ve described does not reflect the standard we aim to deliver. Our Service team is committed to actively advocating for our clients, with a clear focus on timely and effective resolutions to ensure a best-in-class experience. Regarding your loan investment, some loans do enter default. Based on your description, this appears to be a judicial state default, which can be a lengthy process due to court involvement. We are currently implementing significant improvements to our loan servicing and default management processes and would welcome the opportunity to share more details with you. Please contact us at [email protected] at your earliest convenience so we can conduct a thorough review of your account.
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Ryan G.
Apr 15, 2026
Jacked up fees to $85/quarter for their…
Jacked up fees to $85/quarter for their only custodian account provider. Can't close the account because investments 2 years in default are still being "worked out". Avoid at all costs.
Response from GroundfloorMay 6, 2026
Hi Ryan - Groundfloor does not charge fees on IRA accounts; these are assessed by the custodian, Forge Trust. Since the inception of your account, Groundfloor has covered these fees on your behalf. As previously committed, any changes to this arrangement are communicated to clients at least 90 days in advance, and we have fulfilled that commitment. We would appreciate the opportunity to review your account with you in detail and address any questions you may have. Please reach out to us at [email protected] at your earliest convenience so we can assist you further. We look forward to speaking with you.
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Tracey S.
Apr 15, 2026
Trapped
I opened a IRA with Groundfloor in 2018ish. only put in a couple thousand, then lost interest as several of the loans defaulted. because of the small balance i just left it open with autoinvest and check it a couple of years it's not doing much, but not hurting me either. Anyway, today i got an email that they've been paying a custodial fee to a third party and they're now going to require us to pay it. 85.00 a quarter. and because they're long term mostly 15 month investments i have to wait until they're repaid to close the account. furthermore they have accounts in default that are still technically open since 2022. so i may potentially never be able to close this account while being charged 85 a quarter for an account that makes less than that annually.
Response from GroundfloorMay 6, 2026
Hi Tracy - We’ve located your account, and a member of our team will be reaching out shortly to speak with you directly and conduct a thorough review of your investments. To clarify, the fee you referenced is assessed by Forge Trust, not Groundfloor. Since the inception of your account, Groundfloor has covered these fees on your behalf, totaling more than $2,200. As part of our commitment to our investors, we provide IRA investors with at least 90 days’ notice of any changes to fee coverage, and that notice has been provided. We look forward to connecting with you as soon as possible and addressing any questions you may have.
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customer
Mar 26, 2026
A nightmare is the nicest thing I can…
A nightmare is the nicest thing I can use to describe the lack of help and customer service one expects. I'm trying to stop and have been unable to.
Response from GroundfloorMar 26, 2026
That’s not the experience we strive to provide. Please contact us at [email protected] at your earliest convenience—we’d greatly appreciate the opportunity to learn more about your experience and gather your feedback. We look forward to assisting you.
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Kevin H.
Feb 14, 2026
Company is a scam
Company is a scam! They finance loans and crowd fund for the probable default! Flat out legally taking the investors money invested! Have lost thousands so far, will be losing much more!
Response from GroundfloorFeb 16, 2026
Kevin-- Groundfloor is a fully regulated company with strict security measures in place to protect our clients and their accounts — we are not a scam. A member of our team has recently reached out via email and is eager to speak with you directly about your account and your specific situation at your earliest convenience. We value the opportunity to understand your experience and feedback in detail and address any concerns promptly.
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