GrookzReviews of grookz.com

Buyer beware! Just because it's not Amazon, does not make this a boutique or genuine store! The sizes are not reliable. I ordered two pairs (13-18 mos./19-24 mos.) in case one might not fit and they are both HUGE, too big for even a toddler. Thankfully I bought them a MONTH early to have in time for my granddaughters visit from Germany, since they took as long to get to me. BUT because of the order date they state NO refunds after 30 days, even though their shipping took that long. When I sought a means around that they responded with a form letter, twice. And even if they did arrive in time and I could expect a refund, they don't cover shipping to Hawaii, and that alone is the cost of the shoes. Don't waste your time on what looks cute but is too much effort if the fit is off.

Great customer service and shipping but the product is a no for us. Did not stay on my son’s feet at all

I looked specifically for a shop versus ordering off Amazon - Grookz website says 3-5 day shipping with the potential for ‘moderate’ delays related to covid. Then I saw that the shoes were shipping directly from China, and 10 days later they had not actually left China. I requested an update and was told they could be delayed up to 30 days. I asked to cancel the order and was told to ‘just be patient.’ All of this is by e-mail because the phone number listed on their website is disconnected. The order finally got here a month later, with no packing slip and nothing says ‘grookz’ anywhere (so grookz is not a brand, or in any way involved with manufacture or shipping). 3 of the 4 sets I bought in their 7-12 month size won’t fit my 10 month old, but I’d have to pay return shipping to Hawaii. What a scam and horrendous customer service. I will happily return the order if they provide a shipping label and full refund. Website still says 3-5 days shipping to US.

I was sent the wrong size shoe, and never received an answer from Grookz when I tried to arrange an exchange, despite emailing 3 times.I'm not particularly convinced Grookz is not just a scam.

I placed my order on 3/27, as of writing this the date is 4/28, and my order has still not shipped. At this rate, my child will have grown out of the size by the time they arrive.

Sizing was way off. Could not request refund because I purchased a sale item. What a rip off!.

I ordered 2 pairs of Grookz in 2 different sizes to accommodate my babys growing feet. They sent me 2 pairs in the same size

Very disappointed! 1. Product doesn’t look anything like the pictures 2. Product took about 28 days to get here return policy is 30 days. Almost wasn’t even able to return. 3. Return cost $28 just to return it I paid for that. 4. Very poor quality 5. Not good customer service had to have help tracking my order multiple times and they weren’t very much help.