GrookzReviews of grookz.com

DO NOT SHOP HERE!! The store address in Hawaii is a front. This stuff comes straight from China. I placed an order on 11/15 and still do not have a tracking number. I have sent 2 emails requesting information and no response. It is a 5 hour time difference to call Hawaii and no answers at the phone number listed. VERY IMPORTANT: Their return policy is 30 days from the day you place the order, not the day you receive it. So if they take 2 weeks or more to get it to you, and you have to pay shipping to get it back to them you had better be willing to pony up the dollars for Fed X next day shipping with a request for signature upon delivery. I seriously doubt there will be anyone there to take delivery based on the customer service they have shown.

Customer service the worst! Still waiting for shoes that they said would take 5-6 days to arrive. That was 16 days ago. Tracking # doesn't help since USPS still doesn't have it in their system. Contacted company & only reply was they would send me the tracking # I already have but they never sent a followup email either. They have my money & I have nothing. Grrrrrrr. Don't waste your money with this company.

Shipping took almost 4 weeks. The shoes are so wide my baby couldn't walk in them without tripping.

Worst customer service ever !! No response to multiple emails, I would warn everyone to order elsewhere!

They sent the wrong size shoe. When I contacted the company they sent a generic response saying they're sorry to hear I didn't like my baby shoes and I have to pay for shipping to return them. I have sent a few emails explaining they made a mistake, I just get the same generic response email. Bad customer service!

Ordered 3 pairs of shoes - 1 of which never arrived. I have attempted to contact customer service NUMEROUS times (email/phone) - no one ever answers. I was charged for shoes I never received. This is a SCAM!

Frustrating and disappointing service. The shoes took over 3 weeks to arrive by which point I had gone and bought some shoes for my baby as he needed them. I attempted to cancel my order on two occasions to no avail. Then I posted them to the address provided on the website only to be given information by USPS that it's an insufficient address. I'm out of $$ for absolutely no fault of my own. Very frustrating. I will not be using the company again.

I was given the wrong size of shoe and despite multiple attempts to contact the company about the mistake, I was not given the help I needed to receive the correct size.