GrookzReviews of grookz.com

I don’t know what I ordered from your company. I get this please rate us and have no clue what I’m rating. Next time let the customer know why you want a rating. Thank you

The items haven’t arrived yet. They are still in China two weeks later. I would cancel the order if I could.

I am not sure how the product is going to wear because we have not received the shoes yet. Trying to find out how much longer.

Terrible customer service. Sent me the wrong size shoes then tried to make me pay 70% of the shoes they offered me a 30% discount and then when I told them that wasnt good enough they said they would send me another pair of shoes. Still sent the wrong size again. The requirments to work at this place must be "breathing".

This is a scam site, I requested a tracking number to track my order, I sent them 2 emails and then I got a text after 5 days saying my order was processing they give a tracking number that doesn’t exist.

I haven’t even received the product yet and you want a review?!?! I ordered March 7 and have yet to see my order leave China. If I knew it was coming that far with such horrible service I would have spent my money elsewhere. This is ridiculous!

Horrible customer service. sizing charts says go up a cm in size, my 12 month old son is measuring 12.5 so I went up to 13 cm (13-18 months) and the shoes are about two and a half inches too big, and when asked if I could have the correct size sent with a return label like most companies have no problem doing they will not. I also measured the shoes I got that are supposed to fit 13cm and they are 16cm/6 1/2 inches long. Not sure how that is supposed to fit a 12 month olds 12.5 cm foot

I wish I could give them less than 1 star but I had to at least do that to write this. I was so excited to find shoes that looked like my son wouldn’t be able to get them off. I ordered them and waited patiently for 1 month and was so excited when I was told that they were delivered. Upon checking they were never delivered and I was told through a rather dismissive email that I needed to reach out to my local post office because it was not on them anymore. The post office said the tracking number I had did not exist and I reached back to let them know that and was sent the EXACT same email about reaching out to the post office because they said it was delivered on their end. I have still yet to receive the shoes and have now been denied a refund or just to simply get another pair since I never received them. HORRIBLE CUSTOMER SERVICE AND WILL ONLY EVER TELL PEOPLE NOT TO ORDER FROM THIS COMPANY BECAUSE ITS A SCAM!!!!