Tracy G.
Had to contact repeatedly to get item after we paid
Ordered an expensive item and was charged the full amount, but no shipping updates ... UPS app showed the label was created but item was never received to ship. When we didn't get the item 8 days later, by the day after the expected arrival date, we emailed to inquire. No response. Chatted on the website 1 day later, and it took another day and a half for a rep to let us know the item had JUST now shipped. No "oops, we took your money but just forgot to send your item" no explanation. Hope it does actually arrive now. Will not use this company again.


