Green Van Lines Moving Company - DallasReviews of greenvanlines.com

Horrible experience. Clear from the beginning the only priority of this company was making as much money as possible. Over-charged me. When I contacted customer service they lied and delayed until I threatened them with reporting to their governing board. I had some delays arriving to the destination. When I got there the moving crew was surly and only wanted to drop things in my garage, even though they were being paid by me for their time. Several major pieces of furniture quite damaged. Nothing went well. Avoid this company.

Misleading. Never given notice before the arrival of our belongings though it was promised. Crew was too few in number to move a dresser and didn’t have basic tools. Payment plan was never fully explained to us. Owner called nonstop demanding money while we were at the hospital though the situation was fully explained to him. Owner refused to pay for a hotel for his own crew. Tried to demand a signature on a document absolving the company of culpability for broken items - and several were broken

Truly terrible communication every step of the way. I was told I had a "2 week delivery guarantee". After 2 weeks of radio silence, I called dispatch and was told my stuff had not yet left my departing city. That was just the beginning of the breakdown. Once my stuff was handed over to the subcontractor out of New York City, the Green Van Lines team suddenly dropped me. They changed my delivery date several times, calling me late at night to tell me that the truck had broken down (though they were calling from the road, so that seems unlikely). When they finally arrived, they said they would only accept a money order or cash, even though my contract with GVL clearly stated that Zelle was the preferred method of payment. Then they refused to unload until management gave them the go-ahead. I had seen this particular snafu coming and tried for several days to contact Guy at Green Van Lines- to the tune of 6 unanswered voicemails and 2 emails. At one point, I re-dialed the number that had called me to say my delivery was canceled again, and the man said he didn't know who I was, even though HE had called ME. Absolutely massive mess, and a completely unprofessional lack of communication in every area. To top it all off, they broke my TV (which they had packed themselves). If you're thinking a professional mover will make your life easier- this one will not.

DO NOT USE THIS COMPANY!!!!!! I REPEAT DO NOT USE THIS COMPANY. I am not upset about the broken stuff. I even understand losing a few things. .....but please tell me how do you lose 55" tv's, Hugh Utility shelves, entertainment chairs etc. Then when you call the lady that takes your report is rude and mean and tells you how stupid you are I gave it a 1 star only because it would not let me give it 0 stars. Customer service.....is TERRIBLE 0 STARS PACKING ...GOOD EXCEPT WHAT THE STEAL( MISPLACE) Would hate to have anyone else go thru what we did....

It is rare as one can see from my profile the negative reviews I've written amongst almost 200. I am so disappointed in how this move ended and was conducted by Eli and his company, even when given two weeks and multiple opportunities to avoid two police reports, insurance claim and this negative review. Overall the first part of the trip and packing was great with care taken to disassemble desks, furniture etc with a reassurance it would be put back together. Our items went from Florida Texas and reasonably I assumed of course items would be broken after traveling several states. However what I did not assume was just how many large pieces of furniture was damaged to the point of not being able to fix it, including my most solids wood pieces which I did not anticipate being broken. i would say out of all of my furniture foe a large 4 bedroom house, only 3 pieces weren't broken or completely scraped up on 75% of all tops , sides, and bottoms. Once I saw the large truck arrive in Texas extending almost three full house lengths storing 8 families items, part of me saw how it could happen. It was stacked about the height of three tall men. A man literally climbed the bottom pieces to pull the top pieces which of course created an avalanche type situation. It was impossible for them to not further damage already broken items. Only one piece was reassembled and everything left in disarray. Despite boxes being labeled and telling the young men where to place the items, things were everywhere and in all the wrong rooms. It was impossible to supervise 5 guys in a huge rush while unpacking. They were very nice but completely careless with our items. At least 8-10 Items were labeled as ours that were not and I kept telling them to keep it. I walk away for 30 minutes for work meeting and they finished up. I ended up without expensive bed frame I had already confirmed was ours, a toolbox of tools that was stolen priced at about 5k, and two benches, ottoman and yard soil that was not mine. Despite asking the owner to work with us he did not. We decided we would file a police report for the toolbox and items in both Florida and Texas. Going through their insurance is pointless as they have a high threshold before they will Cover anything and of course requiring receipts etc that most families don't have for items that aren't new. We wanted to walk away from it al and asked for $250 in order to pay two Lola handyman to put together the pieces left behind from his team. He refused. We have two weeks for him to sort out to no avail. Despite hating to drive and not wanting to spend the days driving cross country, i completely regret not doing it on my own. Regretful of using their services.

The packers for Green Van Lines Moving Company did a good job packing our household goods. We had minimal damage to our goods. However, our family had four expensive mountain bikes. The following bikes were loaded, but not delivered to our home in GA: GIANT Talon-II 27.5 MTB and a Haro 24" MTB. Even though all four bikes were loaded, the packers only listed three out of the four bikes. They scrambled to get everything on the trucks and then told us "if anyone asks, were were here until 9:30 PM." They left our house with our goods at 7:30 PM. The company did not find our bikes. The deliver driver called the packers and they had an argument about knowing the bikes were packed on our truck. Bottom line, we will not get these expensive bikes back. They were either lost, or someone from Green Van Lines got two expensive bikes. I would not recommend their services.

This is the worst moving company I have ever used, being an consultant I have moved many times, with good experiences, except for this company. The movers damage 2 TV’s, computer monitor, broke off recliner lever, scratches on TV stand and bedroom furniture, and lost a vacuum cleaner. *************Do Not Use This Company***********

I had numerous problems with this company, unfortunately. In summary, I was charged approximately $700 more for my move than originally quoted; several large and relatively expensive items were lost in the move (including a brand new power generator, mattress and mini-trampoline), and several more items, including a desk and bookcase, were damaged. In addition, a $450 sterling silver pendant containing my recently deceased husband's thumbprint went missing after the move (I can't say it was stolen, I don't know for sure, but I noticed that it was missing after the movers left). The item was of great sentimental value to me. But what really bothered me about the whole process was the lack of appropriate communication and concern for the issues by the employees of Green Van Lines. I reached out to the company immediately with my concerns; specifically, to Michael, one of the directors of Green Van Lines in the Dallas area - who was slow to reply via email, didn't bother to call me back, offered no apologies, and instead sent one-line responses addressing only the missing items, for which he finally simply said, "call this number to file a claim" - which I did. It has now been two weeks since my move was completed, and 9 days since I called to file a claim, and I am still waiting for a callback to get the claim filed. I was told that I would only be reimbursed .60 per pound rather than for the full value of the items. This is unfair, as two items were very lightweight but cost me $500 and $200, respectively. When Michael came to assess my home to provide a personal moving quote, he was very friendly and assured me that Green Van Lines was not a "bait n' switch" company as many others, which provide a quote but then end up charging customers far more. He told me if I added any other items that the final quote would be higher, of course. In the end I did add 8-10 additional boxes (regular medium to large sized moving boxes) but I have a hard time understanding how that would add $700 to the final move. He also told me I would not be charged for things like packaging, but in the end I was, in addition to some boards that were a part of one of the beds. I brought the matter up to him several times and he simply stated that the final inventory showed 20+ more boxes than the original, which I know was not right. He didn't address the broken items, packaging costs or the extra charges for the boards that were part of one of the beds (I thought that should have been accounted for in the initial evaluation). When I expressed my dissatisfaction with the level of customer service I was being provided, he simply stated that he didn't know what else he could do for me (instead of asking what my concerns were. When I re-stated the issues, he didn't reply). A simple phone call to address my concerns right away, along with an apology would have meant a lot and could have gone a long way toward resolving the issues, but instead I felt brushed off; almost as if I were a bother to him. I spent $4,275 to move the equivalent of a two bedroom home from Dallas to Centennial, Colorado and expected better service than this. To be fair, Michael did attempt to reconcile the final box count with the inventory on the initial quote, and checked the company's warehouse for the missing items, but in the end, the only solution I was given was to file a claim for the missing items. My concerns about being overcharged were basically left unresolved. I would have given this company a better rating, despite the issues, if somebody - anybody - had simply called me right away to fully address my concerns. One-line email responses days later, and incomplete answers, just doesn't cut it. Thanks