GreenthumbsgardenReviews of greenthumbsgarden.com

This is clearly a scam! No answer to calls and emails. DO NOT TRY TO PURCHASE FROM THIS “COMPANY”!

In my opinion, the site is a scam, they don't answer the phone.My plants ordered in October 2024 have not arrived to this day, I can't get a response either by email or by phone. They send a template email to each of my inquiries apologizing for the delay. Be careful with them.

After more than a year (started 10/07/23) of trying to get dead plants replaced, I've been given one excuse after another, and have finally decided to give up. I was a previous satisfied customer, now I'll never darken their doorway again! HORRIBLE customer service! Avoid this nursery!

Dead plants and horrible customer service.

Bad communication and problem resolution

Sent me an order I placed for the spring in the middle of winter. Never responded to me about the issue. They are a pretty shaky outfit.

Would give 0 if I could. Places an order on 9 Nov 2024. Had no contact from the seller. I had to reach out twice and it took them over a week to get back to me. On 29 November they stated my order was shipped, which was not the case, only to find out that they were shipping the order on nine December. Also their website is nowhere up-to-date because they keep trying to defend delays in orders and shipping due to COVID-19. Would avoid this place as as much as possible.

If I could leave a negative stars I would. My complaint is just as all the others so I won’t go into details but I would emphasize that I paid a $7.99 fee to have dead trees replaced. After losing $175 they socked me for another $7.99 promising to ship trees. This company has terrible reviews from the BBB and didn’t even respond to my complaint through the BBB. I am getting in contact with the TN attorney general’s office for further direction because very few customers have anything good to say. This company should be made to close its doors due to its scamming of customers.