Lolli P.
Burn Burn Ouch!
Never order from here again! Ordered coffee Green Mountain. It has been a nightmare. I have burned my hand twice badly The pods explode! They claim they have a call center but I really don't think so! It has been 4 weeks and the only person that answers the phone is Serge who really is not trained and has a language barrier. Twice he told us that there were no orders showing no account yet I had all information. When asking for a supervisor he would not put me through rather left me on hold for at least two hours.Never ever checked on us while waiting. Twice. Celeste a really nice attendant explained that all of his calls would be monitored and he would be trained. This never happened and once again he was left untrained to take calls. He at one point while giving out incorrect information threatened to hang up unless we agreed to agree with what he was saying. A Mr. Siebel who apparently is the manager of Customer Relations and Call Center was not much better. I did explain that these coffee pods exploded and burned my hand but he was more eager to explain that "we understand if customers want to shop elsewhere" Rather inappropriate! Four weeks for an actual manager to call back about a serious problem with their pods. Why because Serge Customer Service refused to allow a customer to speak to his superior. Pods which were supposedly free have never shown up and no-one there will address this. I will go elsewhere and I caution anyone purchasing coffee here to rethink this as this company has really proven just how much they do not care about customers! The Green Mountain Pods explode and I did take pictures but they don't care! Furthermore Canada Post explains that Mr Siebel has done no actual fact finding never ever called there as he promised! All pictures and pods will be shown in article! And facebook.