Green GooReviews of greengoo.com

Response from Green GooDec 22, 2025

I’m really sorry this happened. Getting a torn package, missing items, and a cracked/leaking product is the exact opposite of how we want things to show up at your door, and I completely understand why you’d be upset. I also want to make sure I’m looking at the right order so I can fix this quickly. I’m not seeing a match in our system based on the info Trustpilot provides, which just means I need one extra detail from you to pull it up. If you’re willing, please reply here (or email us) with your order number, the name and email used at checkout, and which four products you ordered. Once I have that, we’ll make this right—either by reshipping the missing items (with properly protected packaging) and replacing the damaged one, or issuing a refund if that’s what you’d prefer. Either way, you shouldn’t be stuck holding the bag (literally) for a shipping mess. Kindly, Kelly

Response from Green GooNov 8, 2025

Bonjour, Merci beaucoup d’avoir pris le temps de partager votre expérience. Je suis vraiment désolé d’apprendre les difficultés que vous avez vécues avec la location à « Le Domaine du Manoir de 1900 ». Cela doit être très frustrant d’être facturé pour des dégâts et des frais de ménage alors que vous estimez qu’il n’y en a pas eu, d’autant plus que la somme a été prélevée immédiatement, sans possibilité de discuter. Je me permets toutefois de préciser une chose : nous sommes Green Goo, une entreprise américaine de produits de premiers soins à base de plantes, basée aux États-Unis. Nous n’avons aucun lien avec la location « Le Domaine du Manoir de 1900 » ni avec une propriété à la La Ferté‑Gaucher (77). Votre avis a été publié sur notre site web, ce qui crée malheureusement une confusion et nuit à notre réputation et à notre entreprise familiale. Pourriez-vous s’il vous plaît bien vouloir retirer ou déplacer votre avis vers le site approprié (celui de la location concernée) et non sur le nôtre ? Cela permettrait de dissiper cette confusion et d’éviter d’impacter notre activité. Si jamais vous souhaitez essayer nos produits Green Goo, n’hésitez surtout pas à nous contacter : ce serait vraiment un plaisir de vous accueillir dans notre communauté. Et qui sait, peut-être aurons-nous l’occasion de nous rencontrer un jour ! Merci encore pour votre compréhension et votre temps. Bien cordialement, Kelly L’équipe Green Goo

Response from Green GooJul 10, 2025

Hello James, A sure appreciate how frustrating it is when your order is slow to arrive. The United States Postal Service has been challenged this month. I'm seeing shipments getting back on track and delivering as soon or faster than before the changes were made on July 1, 2025. How are you enjoying your serum. Now that you have two did you share one with a friend or are you keeping both for yourself! I hide mine for sure. Let us know how its going! We'd love to hear from you. Kindly, Kelly Hi James, My sincere apologies for the inconvenience. Over the 4th of July holiday USPS has lost over 30 of our packages. I've been working diligently for days to resolve this with them but it appears they are just gone...where ever that may be. I've set up a new order for you and expedited shipping. Your Serum is on its way! Warm Regards, Kelly

Response from Green GooJun 9, 2025

Hi Devin, Thank you for your feedback, and I’m truly sorry for the experience you had with your recent Solar Goo order. I’d like to take a moment to address your concerns and share some important context. Clarifying the Product Issue At the time of your order, we had recently discontinued the 1.82 oz Large Tin variant. Unfortunately, in doing so, a technical error occurred which removed the size descriptor from the listing for the 0.7 oz Travel Tin. This created confusion, and I completely understand how this would be misleading. I sincerely appreciate you bringing this issue to our attention — it has since been corrected to ensure this doesn’t happen again. Timing of Your Cancellation Request You placed your order on Memorial Day, a national holiday during which our team was offline. Your cancellation request came through while we were closed, and unfortunately, our fulfillment team — which works hard to ship out orders quickly — had already picked, packed, and handed the shipment off to USPS first thing the following morning before our Customer Service team member (who was unexpectedly out sick) was able to intervene. We attempted to reach you via phone, but I acknowledge that our response via email took longer than usual — 48 hours — due to the illness. For that delay, I truly apologize. Final Resolution Once communication was re-established, I personally ensured that you were fully refunded and allowed to keep the product at no charge as a gesture of goodwill. We did not intend to deceive you or anyone — we care deeply about our customers and strive for honest and transparent practices in everything we do. We're a small, passionate team and are continually working to improve. Again, thank you for highlighting the issue — your review helped us resolve a backend listing error that could have confused other customers as well. Wishing you all the best, Kelly Hoyt Owner, Green Goo

Response from Green GooJun 12, 2024

Hi there, We’re truly sorry to hear about your experience — it sounds incredibly frustrating. However, we believe there may have been a mix-up regarding the company you purchased from. We are Green Goo, a family-owned and operated business based in the United States, and we do not sell products in the UK or Europe. We do not sell hedge trimmers or any tools — our focus is on all-natural personal care products, and our website is https://greengoo.com. The company you appear to be referencing uses the domain greengoo.co.uk and appears to operate from or ship returns to China. That is not us — we are not affiliated with that company in any way. We completely understand your frustration and kindly ask if you could update or move your review to the correct company profile on Trustpilot. Your experience deserves to be heard by the appropriate audience so others can make informed decisions. Thanks again, and if you ever need natural body care made with love in the USA, we’d be happy to serve you. Warm regards, The Green Goo Team https://greengoo.com Hello Deborah! Thought we'd reach out again to request you move your review to the correct company. We don't sell grass trimmers. We sell healing salve. Please move your review to www.greengoo.co.uk so that people may hear your concerns about this company. You should be heard!! Kindly, Green Goo Hi Deborah! I'm writing again to ask that you please review my companies website at www.greengoo.com and compare it to the company whom you meant to review at www.greengoo.co.uk. Its terrible that you had such a terrible experience with these people in China. I'm in the U.S. and we don't sell trimmers and lawn equipment. We sell beauty and first aid products. Please have a look and move your review so people that are about to engage with that terrible Chinese company hear your voice and message! Kindly, Green Goo in the United States a woman founded and family run business who are simply trying to spread goodness! Hello, Kindly will you please move your review to the correct company www.greengoo.co.uk. Your review is hurting my legitimate company in the United States. We are a small family owned natural first aid and beauty company. Please out of kindness look into your mistake. This is reflecting poorly on my family and Trustpilot is using your and others reviews to force me into buying a service I can't afford from them. Thank you so much and if you would like to reach me I'm at [email protected]. Sorry to hear that you have had an unfavorable experience. You meant to leave your review for greengoo.co.uk...you've left your review on the incorrect company Trustpilot site. Our company operates in the United States not in Great Britain, Germany or France. We sell all natural first aid salves and other beauty products. We don't sell lawn equipment. We invite you to try our products at www.greengoo.com and correctly assign your review to greengoo.co.uk Thank you kindly, Green Goo in the United States Thank you for your feedback. We are sorry for the inconvenience you've experienced. There seems to be some confusion surrounding your concerns. We are not able to locate an order placed by you and we offer 100% guarantee. It sounds like you may have identified Green Goo incorrectly as the company you purchased your product from. Our contact and return information can easily be found on our website. www.greengoo.com You can reach us at [email protected] Please reach out to us as we may be able to assist in locating the appropriate company for your return request. Thank you kindly, Green Goo

Response from Green GooJun 12, 2024

Hi there, We’re truly sorry to hear about your experience — it sounds incredibly frustrating. However, we believe there may have been a mix-up regarding the company you purchased from. We are Green Goo, a family-owned and operated business based in the United States, and we do not sell products in the UK or Europe. We do not sell hedge trimmers or any tools — our focus is on all-natural personal care products, and our website is https://greengoo.com. The company you appear to be referencing uses the domain greengoo.co.uk and appears to operate from or ship returns to China. That is not us — we are not affiliated with that company in any way. We completely understand your frustration and kindly ask if you could update or move your review to the correct company profile on Trustpilot. Your experience deserves to be heard by the appropriate audience so others can make informed decisions. Thanks again, and if you ever need natural body care made with love in the USA, we’d be happy to serve you. Warm regards, The Green Goo Team https://greengoo.com Hello, You've posted a review for the incorrect company here. This is www.greengoo.com, you are looking for the company from china that sells yard equipment www.greengoo.co.uk. Please move your review to the appropriate company. Your voice should be heard!! It will be if you move it to the right company. We sell first aid salve in the United States. You live in Great Britain. We don't sell anything in Great Britain. Please take the time to visit both websites. You will see the difference. Thank you kindly, Green Goo in the United States NOT CHINA. Hello, You've posted a review for the incorrect company here. This is www.greengoo.com, you are looking for the company from china that sells yard equipment www.greengoo.co.uk. Please move your review to the appropriate company. Your voice should be heard!! It will be if you move it to the right company. We sell first aid salve in the United States. You live in Great Britain. We don't sell anything in Great Britain. Please take the time to visit both websites. You will see the difference. Thank you kindly, Green Goo in the United States NOT CHINA. Hello, Kindly will you please move your review to the correct company www.greengoo.co.uk. Your review is hurting my legitimate company in the United States. We are a small family owned natural first aid and beauty company. Please out of kindness look into your mistake. This is reflecting poorly on my family and Trustpilot is using your and others reviews to force me into buying a service I can't afford from them. Thank you so much and if you would like to reach me I'm at [email protected]. Sorry to hear that you have had an unfavorable experience. You meant to leave your review for greengoo.co.uk...you've left your review on the incorrect company Trustpilot site. Our company operates in the United States not in Great Britain, Germany or France. We sell all natural first aid salves and other beauty products. We don't sell lawn equipment. We invite you to try our products at www.greengoo.com and correctly assign your review to greengoo.co.uk Thank you kindly, Green Goo in the United States Green Goo provides natural alternatives to your legacy first aid products. We do not work with electronics. It seems you have misidentified our company. Thank you kindly, Green Goo

Response from Green GooMay 1, 2020

Our sincere apologies. We look forward to replacing your order immediately. Hand sanitizer is a Hazardous Material and travels via truck rather than plane. I apologize for the bag rather than a box. We partnered with a new fulfillment company to help keep up with volume and mistaking they sent a handful of orders out in bags. If you would please send your order number to [email protected] we would love to send out your order today. Kindly, Green Goo