Green City ProsReviews of greencitypros.com

We decided to reach back out to GCP for another cleaning (our first was great), and in the course of the technicians speaking with us, they let us know that they also sell and install new AC systems. We mentioned to the techs that we already had a contract with a company to install new units for us that were 2 stage 4 and 5 ton units, and we were having the ducts cleaned since preparation for the install. When they mentioned that they sell and install units also, we asked them to come back out and do a quote for us. They have the impression that they could match the quote we received from the other company and since we had worked with them in the past already, we were hopeful that going through them would be a good experience. We were dead wrong. Several things happened that lead to this review. 1. Even though we had talked about 2 stage units (in a conversation that happened to be captured by our in home cameras), one of the reps apparently decided that we didn’t “need” 2 stage units, and wrote up a contract matched to the pricing of the other company’s 2 stage quote, but for 1 stage units. He didn’t include the stage on the contract so when the contract was signed, and we noticed the suspiciously low 14 seer rating, we asked (assuming we were still talking about 2 stage units) that the seers be matched to the other quote at 16. The rep assured us that this would be fixed, and went on his way with our deposit check. 2. On install day, before the units were taken from the delivery vehicle, I checked the information on label, and realized these were 1 stage units. We called and said that the units were wrong, and so the rep came to our house to argue with us for almost 2 hours as to why we didn’t “need” 2 stage units, and how it would require 2 more thermostats (a lie) and different ductwork. Meanwhile, the reps - before we came to an agreement - instructed the workers to proceed with the install anyway even though we were objecting. Eventually, since the machines were already installed, we just sort of let it go. 3. The next day, the house was relatively warm, and so we called to let the company know what was going on and that we wanted them to replace the units with the ones we asked for. Eventually the owner of the company - Mark - reached out to us, and when we explained what was happening he initially had an attitude with us and tried to persuade us - as his reps did - that our house didn’t “need” 2 stage units, and how apparently our house was too small to need them at 4700 square feet. Something no other company had ever even said or suggested. He seemed to think we may have been lying about the initial conversations with his reps, so we made it clear to him that we did have recordings of the conversations we had with his representatives. He still had an attitude about it but he told us to send the recordings to him. When we did, he called back and his demeanor was very different. He promised to make everything right and to have the proper units installed. We offered to minimize the losses the company would face by accepting the single stage units for use at our commercial facilities as a gesture of goodwill. He agreed, and sent the reps back out to make sure the contracts were well written and included everything we needed. We signed and hoped that everything would be okay thereafter. 4. The install day came, and when the units were checked they were exactly what we wanted. They were installed and everything seemed fine, until eventually the units stopped blowing cold. They came back out and had to put more Freon in the unit. Later on, we noticed that the units kept turning off - like single stage units would.. that’s not supposed to happen with 2 stage units. When I checked our Nest thermostat app for the wiring, we discovered that both units only had 5 thermostat wires. But 2 stage wiring requires 6-7 wires. We reached out to Mark to let him know that the thermostats were not wired correctly, and responded by saying we were just looking for problems, accusing us of blackmail, and then refusing to honor his company’s service contract. We are seriously considering legal action over this. Absolutely abhorrent behavior for an owner.

Offered duct , dryer vent cleaning, HVAC check. They did nothing related to HVAC unit. Their cleaning produced no dirt or dust from areas they vacuumed. Before starting tried to get extra me to sign for a $400 or extra $600 service contract. I explained only credit card, no cash but after work they claimed their system was down and wanted me to drive to a bank and get them the money.

Not only did they leave without completing the job, but LESS THAN A DAY after submitting the invoice they began harassing my business. OVER 80 PHONE CALLS IN ONE DAY! Their BBB rating is an F, and 1 out of 5 stars, and they have multiple alerts listed for NOT BEING LICENSED! Judging by the rest of the most recent Google reviews, sounds like we aren't the only ones who got scammed. I'm truly disgusted by their business practices, and I can't wait to see them in court.

Their Facebook $119 Chimney and Dryer Vent Cleaning in Houston for 1 story small home turned into $175 within 2 minutes. The man arrived with no sign on his truck, no business card and we received no receipt for service for our payment to Green City Pros. He asked for check or cash only. Tried to sell all kinds of extra services we did not need and very pushy/argumentative/aggressive hard sell. Green City Scammers…Beware of this company and their deceptive advertising and business practices.

Please read these review !! They are criminals and scam! If you were scammed then file a violation to the Texas licensing site! They came and brought a wet vacuum!! There is no negative pressure machine like they advertised. They want additional 1500$ per unit to clean the air duct. I refuse because I just want their “quoted and agreed on “ price of $154 for 2 unit / unlimited air duck cleaning package but they insist to not do it and they want “service fee” The maniac and crazy boss “Sagi” is a racist guy. He called me a f#^#% Indian. Told his technician to destroy and break my ac system. He threaten to come and harm my family . Threaten to come and destroy my home.. I’ve filled a police report and they are monitoring.

Didn't clean my dryer vent correctly and instead left it clogged. They sent a guy again, which didn't want to clean it, but instead wanted us to spend $1000 replacing the Dryer vent ducts. Ended up cleaning the dryer vent ourselves. Called back to request a refund and keep on getting told someone will call me back, its been over 24 hours without a call back. Their customer service reps are rude and they don't have management to speak to.

HORRIBLE HORRIBLE experience Never again I would use this company.. Be carful I called and schedule for air duct cleaning, they showed up at my house were there for not even 20 min and left and still charge me for the service when they looked at and said my unit was a brand new unit (2 yrs) and didn't need any cleaning but I still had to pay for the service... Please be carful when I try talking to someone in the company all they cared for was the MONEY not client satisfactory !!! I tried providing proof of my surveillance recordings so he could see but he said it didn't matter if it took them 10 min when at the beginning he told me it takes about 30 min to clean so I ended up paying then dealing with people that have no experience and just promote themselves and people fall into their lies.

So i had a most eventful morning. So big bad Mark at Green City Pros AC servicing company sent me a text a few weeks ago about a special they were running. I responded to the text asking about the service they offered by repeating exactly what was promised in the initial text. He agreed to an AC tune-up, Dryer vent cleaning and, AC Duct cleaning all for $77. Two people came to my house, one man and a woman , i showed the woman where my attic was, in under 5 minutes she came back to me. "you have a lot of mold ,it gonna need remediation, thats gonna cost you around $2000" I told her "i cannot commit to $2000 on this service call" "ok we can sanitize for $1500" "Nope i won't commit to that either, she said "we have financing", (my thoughts awe hell its one of these calls) "maam could you just do what you came to do?" She said ok and moved on. 10 minutes later she came back to me. Will that be cash or card? "I said what about the AC Tune up you aren't going to do that? "we already did the tune up" "when , how, the unit is outside?" She said ok where is the unit, I opened the door showed her the unit, she looked at it and told me it looks Ok . " what about the tune up?" "I looked at the unit, it looks fine" "maam even if it looks fine am i not entitled to a tune up? She then started this argument that, the AC tune-up was not included in the service call i said its in the text, she asked to see the text i showed it to her she got on her phone took a picture of the text, and started texting back an forth with someone. After she got done texting, Now with an attitude and a stink face she said "That was a mistake they should not have included the AC tune-up in the deal", " thats not my concern are you going to do what you promised you would do" "ok we are going to do what we came to do, even though marketing made a mistake" "Could you please explain what that means?" "we are going to tune up the AC" "But the unit is outside" "We are going to do the part in the attic" I said "i have had tune-ups to my unit before, some attention is given to the outside unit as well" Then my phone rang, i assumed it was the company. This man came on the phone, pretty pissed letting me know. He was giving me what was offered, their tune-ups do not include freon checks or any touching of the unit which might leave them open to liability. "Sir you offered an AC tune-up, i am not paying for something i didn't get, price me up for the Dryer vent cleaning" He said no and started cussing. I pulled out my phone and start recording So this recording was the back end of a flurry of F Bombs over the little bit a money and threats to call the police and have me arrested and unleash his 21 strong company and their hundredaire legal team on me. He said the price quoted for the service call not the service itself. To which I asked him to hold so i can call my lawyer to see if this was even legal. He hung up .So i am sitting outside the last 3 hours waiting for the police to come arrest me. The recordings can be heard on my FB page