Wag
You can just say no to refunds?
Intentionally made a purchase, then realized the items weren't quite exactly what I wanted. I emailed their support team to cancel my order less than an hour after the order was placed. I got a response 4 days later which simply said "We don't do that" despite their website clearly having a refund policy. The issue is being rectified by support, and I will update this review accordingly as the situation evolves.
Response from GreencadeJun 12, 2026
Thank you for your feedback, and we're sorry for the frustration you experienced during this process. We understand your request was made shortly after the order was placed, and we also understand how important clear and timely communication is in situations like this. We apologize for the delay in our initial response and for the confusion caused by the message you received, especially in relation to our refund policy. Our support team is currently reviewing the case to ensure it is handled correctly and in line with our stated policies. We appreciate your patience while this is being resolved. Thank you again for bringing this to our attention, and we hope to resolve it to your satisfaction.