Zack L.
Terrible customer service
I’m gonna start thos off by saying I didn’t order anything from them yet but I won a giveaway got shipped a slide, but noticed on delivery day I had a large box and a smaller box, they shipped my slide but also shipped me a rig, I messaged them about it once saying it must’ve been a mistake what not I don’t smoke oil so it’s useless to me. But I never got a response so I take it as it must’ve been a free gift, welk I don’t want it so I messaged about 2 weeks later asking if I could switch it out for a flower tube cuz I don’t smoke oil, and they said it must’ve been a mistake and want me to ship it back to them with my own money I gotta spend on shipping an item I didn’t ask for and they won’t switch it out just give me a discount for when I want to order from them, the free slide they sent me barely fell over standing up on my table on its side and the horn popped off the quality of the glass is terrible I will not be buying anything from a company who can’t even do simple quality control on welds of they’re glass or anything .. the slide fell maybe an inch and the horn popped off, I have slides by other artist I dropped on concrete and didn’t even chip it, terrible corner store china glass they are calling art, making replicas of actual good artist and the function sucks, terrible way to handle this situation, I see people get sent care packages and I just wanted to switch it out for something I would use and they say it was a mistake when I messaged them about it before and they said nothing so how is it mistake?




