Charles H.
Low empathetic texting/telegram system
The strategy was good. The website was straight forward. I can see the success in it. It takes longer for someone more neuro-mind affiliated with art, like myself, to absorb the lessons over and over while trying to work my work days making money to learn how to trade. After like 9-10 months in, i think i got a good understanding of the system. I needed a 1 to 1 live coaching. I could not understand anything at all on the live zoom calls or the beginner zoom calls since everyone was on so many different levels upon trading and there was nothing i could do to grasp at it. I checked all the beginner guides on the site. Changed all my settings to match the beginner set is. I just couldn't grasp the trading side and lost 5k in trading. Since i tried more than just the method of graystone, to get an understanding on how it worked, i was not qualified for a refund. The coaches could have a 1 to 1 call with someone who can be more personable rather than feeling like i am talking to a robot who seems to be sympathetic but it comes off as having no empathy to what i needed to do as an individual trader. And yes, i understand that even coaches may be overwhelmed with the massive amount of people texting them. It would be nice if we could schedule a 10-15 minutes or even longer just to talk to a human being and what i need to do for it. Andy himself is not a bad person. His company isn't bad but all i really needed was a one to one coaching from the very beginning to understand without losing five thousand dollars on trial and error and not being able to get a refund back. Sorry and thank you.
Response from Graystone Trading LLCDec 28, 2024
We genuinely appreciate your insight and understand the challenges you’ve faced in trying to absorb the material, especially with the learning curve that comes with trading. We’re glad to hear you’ve made progress and have gained a good understanding of the system after several months of dedication. We’re sorry that you felt you weren’t able to get the personalized support you needed. We understand the frustration of not being able to grasp everything from the live sessions, especially when the group has varying levels of experience. We’re always striving to improve our support systems, and we’ll take your feedback into account as we continue to refine our approach to one-on-one coaching and customer service. Your experience with us matters, and we genuinely regret that we didn’t meet your expectations in this area. We do hope that you continue to find value in the program and that your journey as a trader improves. Thank you for giving us the opportunity to be a part of your learning process, and we wish you the best of luck as you move forward.