Jeffrey H.
Poorly constructed Tray
We have purchased two Gray Malin trays a few years ago. We rarely use them, but we display them decoratively. They are very pretty and bring back great memories. I NEVER write negative reviews, but in this case I will make an exception. These trays are quite expensive. About a month ago, we were re-painting our kitchen, and I had to move the trays. When I picked up one of the trays, it completely fell apart. I threw it in the trash until my better half told me how much we had paid for it. I have now super glued it back together. I called customer service at Gray Malin three weeks ago.....a blackhole. Shame on you!!!!!!
Response from Gray MalinOct 23, 2026
Hi Jeffrey, We're truly sorry to hear this. Your tray should never have come apart, and you deserved a prompt response when you called us. We apologize for letting you down on both counts. We've located your review and our Guest Services team will be reaching out to you directly to look into this and find a solution. If you'd like to reach us sooner, you can email [email protected] and reference this review. Thank you for being a Gray Malin customer, and for giving us the chance to make this right. Warmly, Gray Malin Guest Services