Consumer
Warning !! Money fraudulently taken
I bought 3x card games through Facebook and there is no mention of £5 p+p until the last page. Once I’d clicked pay, suddenly another £6.90 was added fraudulently. I eventually got it repaid after complaining but I’m sure there are other people who may not notice. When the product arrived it’s in a flimsy paper box and the cards don’t look very durable. To top it off there are no instructions or any link/QR code to take you to any instructions. All very disappointing and It all feels like a scam selling poor quality products
Response from GratitudetOct 22, 2026
Dear Consumer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team