Donna
Not what I ordered and refusing to refund me…
They advertised a farting dog birthday card which I bought for my brother who finds such things hilarious. When you opened the card a dog had a vibrating bum which makes a farting sound! It was £16.99 - extortionate but I bought it cos we do t buy presents and I knew he would like it. When the transaction went through, it actually took £29.68 out of my bank? When the card arrived, it had no internal moving parts and no fart sound. Just a basic card - for £29.68? I immediately checked the refund policy and felt I qualified for a refund. I emailed the customer support straight away and they came back and said the card was what was advertised and offered me £2 compensation. I responded straight away and refused the compensation saying I didn’t want the card as it was not what I ordered. I requested the address to return it to and requested a full refund. They then came back and offered my £5 compensation and I could keep the card. Again I refused and asked for the return address and stated I want nothing less than a full refund And I would return the card. Since then all they send me is a message suggesting I take the £5 and basically go away. Terrible, terrible service. Do not buy from this con Site!
Response from GratitudetSep 14, 2026
Dear Donna, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team