E P.
If I could give them zero stars...
If I could give them zero stars I would. The company misrepresents the colors of paint on their website and does not take responsibility for paint they send to customers. I ordered suede paint in Winter Morning which is a blue color. What I received was white/gray paint. Literally no color in this paint. When I contacted them they told me to go to my local paint store and have them add the blue color!! I will never buy another thing from these people. Customer service is non-existent and their paint is poor quality. Apparently, the employees are color blind. No refund, no help, no replacement. They got me for $126 for a gallon. Don't let them steal from you.
Response from GranitepaintSep 3, 2026
We’re sorry you’re disappointed with your experience, but we do want to clarify several important facts in response to this review. The color for this order was selected by your designer, not by GranitePaint.com. GranitePaint.com mixed and shipped the paint according to the color that was ordered. After the paint had already been shipped, your designer contacted us requesting that the color be altered. At that point, the paint had already been custom mixed and fulfilled according to the original order. We did offer a possible solution by suggesting that the color could be adjusted by a local paint store. That was an attempt to help resolve the situation, not a refusal to provide assistance. We also want to clarify that the employment status of the person you were working with is unrelated to GranitePaint.com’s handling of your order. GranitePaint.com is responsible for fulfilling the order we receive, and in this case, the paint was mixed and shipped as ordered. We understand that you are unhappy with the final color, but the statements that GranitePaint.com sent the wrong color, that our employees selected the color incorrectly, or that we refused to help do not accurately describe what happened. We stand behind the quality of our products and the way we fulfilled this order.