Andrew R.
This is a mixed review as the whole…
This is a mixed review as the whole experience wasn't bad but things happened which means it was not a perfect experience. They allowed me to get an AA approved report for the car I was looking at and Harry helped speed the process up. Although anyone reading this: the AA do not really check everything with the engine as I found out. An oil leak was found immediately after purchase despite it getting a glowing report. This is where things got annoying and worrying because I'd paid for an extra warranty with the car for peace of mind and because with their basic warranty Id have to bring the car back to them and I'm an hour and 40mins away. So, when I reported the oil leak they said I had to go through the warranty assist policy. So despite my car being in a garage ready to be diagnosed. Warranty assist took 4 days to start looking at the claim and then decided they want to send their own mechanic out. But this took 9 or 10 days (can't remember exactly) then the report from the mechanics took another 9 or 10days but as this process is unreasonably long I'd already instructed the garage to diagnose and fix the issue. It was a known problem with Seat Leons as they sell bolt kits to fix it. Obviously warranty assist rejected the claim stating it was a pre existing condition and you're only covered for anything that breaks after the date of purchase. And also because I'd had the car repaired that also gave them reason to not accept the claim. So for me warranty assist isn't worth the money and I still feel miss old on the policy as things like this should be highlighted at point of purchase. However, Harry did then agreed to cover the cost of the repair which again is what I would expect. During this claim process you have to go online to make the claim and they ask for the dates of the last 3 services. I believed this car to have a service history but the only evidence provided was the original service back in 2018 and granges oil service done sometimes in 2025. Also, when I bought the car I was sold it with 2 keys. The second key worked to remote unlock and lock, but when we tried to start the car it was unrecognised by the vehicles immobiliser. When I reported this to Harry he said that they don't guarantee 2nd keys work and I can pay to go get it programmed. If I had more time I'd go to trading standards to see if this is correct as I highly doubt it. Next time Harry just chuck the key in the bin as I wouldn't have questioned it only having one key. Overall - I'm not saying I wouldn't use this company if I was local and they offered a better warranty policy. But I won't be rushing back.