Mark H.
Great rates. Decent customer service. Poor claims settlement.
My car was involved in a minor accident, not at all my fault. I got all the at-fault driver's details, got him to admit fault & contacted Grange. It started off very well, with them promising to manage all aspects of the claim and to claim off the other driver's insurance. They did as promised, with a little pushing from me and the repair was quoted and arranged. I did not claim anything else from the at-fault driver for my expenses, inconvenience or final selling price impact. The challenge came when I came to settle the final bill and the repair company insisted I pay the 'deductible' from my insurance. When I asked for this to be paid back by Grange, the problems started, with them procrastinating, with various excuses, for months. When I threatened them with legal action, the deductible was refunded within 24 hours!