Marci W.
Simple, Easy, HUMAN Claim Process
I returned home after being away for five days over Thanksgiving to a house that only had half power. Unfortunately, that meant two fully loaded, stocked, Midwestern fridges and freezers had been without power for an unknown amount of time. So I got to work logging and taking pictures of all contents with the hope of getting at least $100 in reimbursement from my homeowners insurance. I went to Grange’s online site via my phone and submitted a claim for lost goods. It was super simple, straightforward, and easy to complete in just a minute or two. This was on a Sunday evening, so I was shocked to see my claim had already started moving through the system by 10am on Monday morning. A few minutes later I got a call from a real live person (no computer, no chatbot, no AI!) who serves as my claim representative. Mark McCune was kind, thoughtful, helpful, and fully explained this was a simple “one-call claim” and he would be approving me of my full $500 reimbursement amount and would even be waiving my $100 deductible. Within 30 minutes I had a link for payment and had the option to be mailed a pre-paid credit card, have it deposited to my bank account, or I could use PayPal or Venmo. Within 12 hours of submitting a claim, I already had the money in my account! The process used technology in the right way with a super simple claim process and then followed it up with a needed human touch during a stressful holiday season. It is so rare to have good things to say about an insurance company these days, but Grange is the exception to the rule! I highly recommend them for your insurance needs and encourage all my friends and family go check out what they have to offer!