GraingerReviews of grainger.com

Awful company! Why would I encourage my organization to spend a lot of money for several walk-through detectors when they don't unpack, or setup, or provide any repairs for their products???

Our company ordered two wire reel carts from Grainger. The first one showed up missing a small part and looking like it went through World War III. We contacted them and they said to not reutrn it, but just keep it. They sent us two more replacement carts and they were in the same condition - well used. We are dealing with them now.

Grainger's poor inventory policies is pathetic!!! Every time I call or order online they do NOT have in stock. Every type of part I need is two, three days out. This is making it difficult to get urgently needed machinery up and running!! Eric

Ordered a few items that listed that it included hose with it. Never received the hose. Called the tech support and was just told they would never include hose at that price and it was just an error and I was out of luck. The tech support guy they forwarded me to was smug about it and it just pissed me off

I tried to make an online order with GRAINGER CANADA and when it came to checkout, the site would not use my American Express credit card to make the purchase. I did an online chat number one. That ended up being useless as the rep didn't solve the issue. I then tried a a Mastercard, and that didn't result in any better experience. By the way, I was signed in as a Registered user at these times. I did another online chat number two, but the rep was worse than the first one. It said when I tried to make the purchase to try again later. I tried again with the same disastrous result. I did another online chat number three. This rep was better at his job than the first two. We went through the whole scenario and his attempt to solve the issue was that I should not have signed in as a registered user and the sign out as checkout as a guest. So I tried that, with the same end result. This rep said I could order it over the phone, so I got him to call me and we went through the whole ordeal again and when he tried to use my card, he couldn't get it to work that way either. He didn't know what else to do except to get customer service to deal with the issue. Customer service sent me an generic email with a noreply address on it, but inside the email was an address to send them a message. I did so. That was on May 4,2023 and I have not received an answer back from them as yet. GRAINGER CANADA doesn't give a damn about their customers J. Wayne Morris

Total scam artists. Shipped me a single shelf while the photo description was a double story shelf. When complained , they accepted that photo is not of the same product and that i should not have relied on the photo description but on the detailed text description . Now for return i need to ship at my own cost and refund time is not guaranteed.

I bought an $800 flat file cabinet that came full of dents and chipped paint. This is the second time I buy from this company and the first time the scaffold I purchased was also bent. They did not have a replacement in the USA so they couldn't do anything about it. I agree with the other reviews, their customer service is inexitent. They would prefer to loose customers than to try to make it right. The flat file was "proudly packed by team 2 27-04-22".

I ordered a shop vac that came with additional accessories and bags. 15 bags to be exact per the website and description. Grainger only included 1 bag and said that it was a misprint. I went back to the website and order form again. It is not a misprint and is explicit about 15 bags included. I then talked with the manager and he said they couldn't do anything about it. I will be sure to never use this company again due to falsely advertising to get people to purchase equipment and materials.