GraingerReviews of grainger.com

I ordered 2 stringed sediment filters from Grainger. When I opened the box, they were smooth, not stringed. Due to our water compositive, stringed filters work best. I was told I could return them at my cost, of course, or I could physically bring them back to a Grainger store. Closest one is 40 min away. Ok, so I wanted to exchange it for the stringed one, and was also told I could do that. I was issued a credit. When I got there a few days later, an employee looked up my product and the stringed one and said they both had the same product number, which he couldn't figure out. He made a call and whoever he spoke to said if I ordered the stringed one again, I would get the smooth, molded one as it was considered "stringed." I laughed. Was this some kind of new stringed filter that looked smooth on the outside but had a stringed core? NO, it was the molded, smooth sediment filter. We looked online at the stringed filter and it looked like a 20" cone of tightly wound string, as have all my previous "stringed" filters. I won't use this company again as they are completely aware of this misrepresentation and don't care. Why would anyone want to take a chance on purchasing a product that is not what it seems and have it fail on them because the difference isn't visible. NO THANKS. I was not told this issue would be fixed.

Grainger runs false advertisement. I ordered 6 sheets of rubber, three foot by 5 foot, .097 thick for $9.99 ea. Item#841UF5 this product was being shipped to store #610 in Pittsburgh, Pa. When I drove 38 miles to pick it up, the rubber sheets were only one foot square. I then showed the person working the counter my order with the item number. He could see that it was 3 ft buy 5ft. He then had no answer for me and referred me to his manager Eric. Eric after looking at my order said that he and the company would not back this order up and that it was deleted. SO BUYER BEWARE WHEN ORDERING FROM GRAINGER.

Wow. I wish I had checked the reviews here before giving this horrid company a dime of my money. I recently ordered some shipping boxes on eBay via Grainger's seller account there. A few days later I started getting unsolicited marketing messages at the e-mail account I use for eBay. It is an eBay policy violation for sellers to send direct marketing to customers outside of the eBay system. So I wrote to Grainger expressing my disappointment about this breach of my privacy and to demand that they remove me and send no more marketing. I also told them I would be reporting the seller violation to eBay. I'm astonished at the adversarial, pissy response I received from their so-called customer service who tried to gaslight me by telling me that I signed up for marketing (which I absolutely did not) but then said they had no record of me otherwise. They also characterized my warning that I would be reporting them to eBay as a "threat". I cannot believe that they would allow someone to take that tone with any customer, let alone someone in a front line customer service position. That they thought it was OK to act that poorly in a transaction with a customer sends a powerful message that they simply do not care. The company's failure to acknowledge or respond to the HUGE number of negative reviews here also echoes this. Do business with this company at your own risk. The contempt they have for customers is astounding. UPDATE: After being VERY clear in January 2026 that I did not want marketing, and after requesting they permanently remove me from their records, I have continued to received unsolicited survey requests from Grainger. By my calculations I have unsubscribed at least 3 times now and it just doesn't stop. Harvard Business School ought to do a. case study on these guys for be in the top echelon for terrible, clueless customer service.

All the advertising in the world doesn't make up for crappy products. Their slogan is meaningless when the products they provide are sub-standard. The carboard boxes I got from them were so pathetic and basically unusable unless I was willing to take the time to re-glue and re-form them. That is unacceptable. The worst boxes I have even been shipped in my 25 years of doing business. Bought through Zoro-not their fault-Grainger's fault as they are the drop shipper for Zoro. I used Grainger back in the 1960 when WW was alive and I can assure you this never would have happened if he were still around. Exactly what happens when the founder builds a great company then incompetent staff tear it down.

Wish I could give zero stars. Ordered something online and got a confirmation email saying it was something else. Contacted customer service and was told that someone would follow up the next day. They didn’t, so I called again and told them I wanted what I ordered, not what they said I was getting. Customer service said that they contacted manufacturer and that I was getting what I ordered on the website. So I waited for it to arrive, then drove over an hour away to pick it up pulling a 25ft trailer, just to find out that they sent what the confirmation email said when I told multiple people that I did not want it. All customer service offered was an apology and told me the website had been corrected, that the information was incorrect.

We have been a customer for over 35 years. They now review your credit with them ( Note we pay under the 30 day terms)every time you order. They called it an "EVER CHANGING CREDIT LIMIT" Never heard of that one before.. but we were told our account was on hold till they review it. Our serviceman waited 20 minutes for this while he could have been in and out of the store in 10. Maybe not a really big deal, but they( the credit department) told us they will be doing this everytime you come in to order. SMH... Not the best business practice. I could see doing this once or even twice a year, but everytime. Good way to lose customer base.

I received a Dayton drill with missing parts. I contacted the Grainger customer service number in the manual. I spent 45 mins talking to several people. No one was able to order the patr for me. Yes, I had the part number. The best they could offer was to dismantle the drill press and return it for a replacement. No more need be said!

I ordered the product on 9/9/25 to be delivered on 9/26/25. On 9/24/25 I was notified by email of change of the delivery date to 11/5 (!). On 9/25 I found the alternative and contacted Grainer to cancel the order. On 9/26 at 8:27 am I have received email from customer support aknowledging my cancellation request. At 10:12 am I have received the shipping confirmation with the tracking number. I called Grainger and was told there is nothing I can do but I can return the product at my own expense if I want my money back. BUYER BEWARE