GraingerReviews of grainger.com

We are a large company that spends a good amount of money on tools, supplies and equipment. We placed a nearly $3k order with them based off details per their website and catalog. We received missing product. They tried to tell us it was our fault for ordering the wrong product because the one we ordered does not come with the tools listed on their site. Despite agreeing with us that the item is falsely advertised, they still wouldn't send us the tools we needed. They wanted us to return a $3k large order (meaning a HUGE amount of effort to re-box everything and package correctly for safe transport), and place a new order, instead of just simply sending us the missing set of tools that maybe totaled $200? None of their logic made sense and the fact they were blaming us for their clear advertising error left a terrible taste and experience. Never in all my years of vendor relations have I ever experienced this. Will not be ordering again from them.

We switched from Uline to Grainger and ordered load control for a trailer (bars & straps) online. It shipped Monday, as two tracking numbers, and expected delivery date was Tuesday. Tuesday, the Fedex driver cannot seem to find a delivery address - it's a 10,000 square foot warehouse. Both were reset for delivery Wednesday - nothing doing. By this point, we need equipment Thursday morning, so we ordered by Grainger's deadline of 5pm on Wednesday for UPS delivery on Thursday by 10.30am, and changed the original Fedex delivery addresses to a retail store nearby, because two strikes with Fedex and we did not want a third (with likely the same driver). Thursday morning, UPS tracking shows delivery scheduled for Friday. We managed to track the Fedex shipments down as being 'on the truck'. By Noon, one shows up at the original address and the other goes to the new address. During the call with the Grainger rep, I was told getting Fedex to re-route is a minimum 24 hour process. That getting the UPS shipment was my problem, and we would have to return it and would have to take it back to Fedex!

I purchased two covers for Mitutoyo calipers. This was my second trial after Grainger screw me up a few years ago. Today's attempt was the same - the item was incorrect and definitely not a Mitutoyo one, but from other sources, because no labels are seen

Grainger fails to conceptualize appropriate decorum that a company should feel obliged to comply with. I experienced some of the rudest people in their helpline. Now, they shamelessly flirt their brand in an area where they have no business. There I was, locked behind a 15 second barrier between me and freedom. What stood in the way was none other than Grainger's corporate machinations. I am aghast at the despicable methods utilized by Grainger's elitist owners. Donald G. Macpherson, this is for you. Your greed has gone unchecked for too long. Your hunger still hasn't been sated from witnessing the total 3:00hrs I have waited on Youtube looking at (pardon my language) shitty a** ads without a skip button. At least give me the false sense of hope that I can not watch your ad. Yet you lack the basic human compassion to understand my pains. I hope you will do better in the future. (your an a**hole)

I purchased a wireless door chime from them today. I went to another supplier after that to purchase other items. I asked if they had door chimes. They had the exact same one for $32 less!!

I have had an account with Graingers since 1983. I knew when they started selling to the public something fundamental had changed. I cannot even buy a Dayton Air Compressor motor for my Speedaire Air Compressor. They tried to sell me some monstrosity that won't fit the system I need it for. The employees are Polite, but they don't KNOW anything. I do not even recognize the place anymore. Everything you buy as to be ordered and waited for. The Warehouse in the back of the store appears to be empty. I would give them Zero Stars, but one star is the lowest they have. I am tired of driving up there just to hear "we don't stock it". also, Trust Pilot will not allow me to record the Correct Date which was yesterday March 3. 2026

No technical help. The guy who was working with me hung up on me. Probably because he is uneducated with 3/4 od to 5/8 id Spacers. I asked if he could tell me if I did go the route of a spacer would the Stainless Steel hold up to the 5k tongue weight. He just simply hung up on me.

I walked into the store and the manager ignored me,as I walked in,he eventually said I will have someone to help you. EmployeeXKXR158 as it was printed on my receipt. I informed the employee that I was there to pickup an order. I told the employee I was reestablishing my account as I was told on the phone I could do that. The battery was ordered from Milwaukee and I inquired if I could open the box to make sure that it was what I ordered. I was told NO until I paid for it, the employee told me to give him my credit card, I paid for the battery and I I opened the package, I bought my charger with me to check the battery, the battery had no charge. I asked the employee if I could plug up the charger to see if the battery would charged. The manager was standing there listening I asked the employee and the manager if I could use a plug to see if the battery would charge, I was told NO they did not have a plug I could use. I live 28 miles away from this location and I was told I have 30 days to return it. The employee wrote down my account # 888xxxxxxx on the receipt, but it shows Cash, but it should have been under my account so I could keep track of what I was spending. The address on the invoice is incorrect my account # is not shown on the receipt. I found the customer service was very slack while the manager looked on. The manager was my 1st encounter he could have assisted me there was no one in the store at that time. The manager was white and he had a black customer service person to come and assist me. The black customer service agent needed more training to be effective in his customer service. The manager did not try to assist me as a customer. The lack of customer service was enough for me not to want to continue as a customer with Grainger, A lost customer is lost money. I am reaching out and hopefully I will get a response. Thank you SSBallard