GraingerReviews of grainger.com

My company recently switched from a brick and mortar store for our boots to a grainger boot truck.they had us order boots and said they would have them plus thousands of others to choose from. What a joke not only did they not have any of the boots we ordered, and I mean any of them ,also the selection was horrible we have to have steel toe plus water proof boots they brought us a few work boots to choose from and hundreds of walking shoes, plus the guys working the truck were rude and lied to us about boots being discontinued. I feal like grainger took advantage of our situation knowing we had to buy boots from them.

Completely ruined workday of my crew just because "system is not perfect" as they said. Ordered 4 annular cutters online and I decided to call them to make sure they are going to be delivered at the location in the morning cause I now how bad they are.. Agent confirmed that everything is going to be there, I shouldnt worry! haha First I had trouble placing order for no obvious reason and then when I actually managed to do it I got some mysterious "confirmation number" that nstarts with #WEB and appeared to be NOTHING, very smart ... Next morning when I sent my guys out to the site, they had to swing by the shop on the way there to pick em up..haha nobody was aware of our order. WEB confirmation? Never heard of it! Our company name? - its not in the system even though I've made an account few month ago when made the first purchase, Even though I have account online - doesnt mean I have an account with them. What!? Well Its all about confusing people. Ended up spending 1 grant for sending my guys out, thanks to this "company" my guys did nothing that day, I let my customer down, lost this job. Great job, keep it the same way guys so hopefully at some point we will never see your company on the market ever again.

Our company ordered a very large order from Grainger. After two weeks (which was fine to wait) we receive the products and they are broken AND the wrong color. Even though I am frustrated, I am still very understanding about the issue. I call and speak to a lady with the name of Carolyn. She immediately comes off as rude. She says that I will have to send back the product and then in the mean time be charged AGAIN for the new products. She said that later on we could be refunded the amount. She then questioned why the product wasn't checked and opened up in front of the UPS delivery driver. Extremely disappointed. Our company now has to wait another month to have bathroom stall doors installed. I would NEVER use this company again. Very low knowledge on products. No helpful color selection online. All of the color swatches look the same. I would not recommend this company to ANYONE. Thank you, Carolyn, for redirecting my business somewhere else.

I was hoping to buy a router and router table through them because I can use a corporate purchasing points site. However, during my course of looking for reviews of several routers, I discovered that Grainger's pricing is absolutely insane. And not in a good way. For example: Porter Cable 690LR on their site is $238.25. Amazon? It's $129.63!!!! Want another? Porter Cable benchtop router table #698. $268.50 on Grainger. Amazon? $119.99! A Dewalt DW616 router: $206.25. On Amazon it's $128.99. There's no possible way to justify why or how they are charging double the prices. No thanks. Oh, and PLEASE remove all of the bogus 5-star reviews posted around March 2014. How is it even remotely possible those magically appeared on the same day - and most to ONLY praise a re-design. Please, people. Stop insulting everyone's intelligence.

We ordered a 5/16" screwdriver but the screwdriver we received, while marked 5/16", measured 1/4". So it was too big for the purpose we bought it for. Our receipt listed a customer service email so over the course of two weeks, I emailed them 4 ties asking about returning the item. Still waiting to hear back. So this morning, I called their customer service line (they a different time zone and it seemed every time I thought to call, they were closed). I explained the above (mismarked item, no response from customer service email) and was told that I needed to call a different number, she couldn't help me. What struck me though was the one thing she never said: SORRY. I'm sorry you received the wrong item. I'm sorry you haven't received a response to your multiple requests for assistance. I'm sorry I can't help you, you need to call these other folks.... Their customer service is sorely lacking. I won't buy from them again.

3 months for plungers do the math

Grainger is priced to sell to government, their prices are so far out of whack that for the last 5 years I haven't purchased a single item from them. I spend tens of thousands of dollars on maintenance parts ans supplies a year. Don't support them, look elsewhere, the sooner Grainger folds, the sooner our government sponges will have to go look for a competitive price.