GraingerReviews of grainger.com

Terrible service. Promised me a generator delivery yesterday (Sep 8, 2017). I called the local Granger store and gave them my confirmation #. The person I talked to said it was on the truck for delivery on Sep 8, and that they would call me right away to pick it up. NEVER CALLED, now hurricane Irma is about to hit here in Florida. I will NEVER do business with Grainger again.

I purchased a Dewalt drill (item# 52HM43), Manufacturer model number(DCD77762) since it looked like a good read for $99.00 plus tax. The total come out to about $106 dollars. I just happened to find the exact same package from another website for $79.00 plus free shipping and no tax. I asked WW Grainger to price match from their competitor as I was planning on purchasing an additional drill. The person that I was speaking to did nothing to try and keep my business or my loyalty as a customer. So I am going to return the original I bought and buy my two drills from their competitor. This is a perfect example of how businesses are losing their customers because they are not willing to work with their customers when they find better pricing. I wont shop with Grainger again unless I am desperate, which is not likely. Don't waste your time with customer service, as they have no concept of what customer service means. Thanks

They're not very good at shipping their products. At least ship your products so they wont be damaged in the process of being delivered. horrible company. Overpriced. I do not see how they stay in business. If your thinking about buying anything from this company save your money and dont bother. They never deliver the correct products. Their orders are always the wrong and are always short. Missing items. Wrong products sent all the time.

After going to the store and purchasing a motor, I had to take it back, it was the wrong size. They accepted the motor back ok. The Sales agent at the store then looked up an appropriate size motor. It was offered in clockwise and counterclockwise. They did not stock the motor, so he gave me his card. Once I determine the rotation, I called the number on the card he gave me. I did not get the store. I got the headquarters. They could not connect me to the store. The headquarters could not help me with the order of the motor either. I doubt if I will waste time with Grainger in the future.

i ordered a cable and it came the next day when it came time to write a review they sayed it didn't met there standard i took my time to write it i will pay a higher price somewhere else next time will never shop there again

I'll keep this brief, but called to fix an order Grainger screwed up, placed on very long holds (10+ minutes) and was hung up on twice. The third time I called, I was forthcoming with the rep and let her know I'm frustrated and have been on hold them hung up on two different times, I asked for the department number I've been trying to reach and then she asked me why I was so rude and yelling at her (which I wasn't yelling, just exasperated tone). On hold again for 10 minutes only to be told the request I was trying to make can only be done online and can't be done on the phone. What a joke. I have never had any issue with Amazon, and would recommend all businesses use Amazon as not only are they substatially less expensive, their wait times exponentially less and staff much more professional.

Our company started going through grainger for supplies-constantly we run out of several different items and have t get ppl from work get supplies from other vendors-then our Co turned to the grainger boot program for our work boots- what a joke that fiasco is-not only did this "boot truck"they kept telling us would come never show we eventually had to order our boots online-I figured I got lucky when I was able to find and order the EXACT same brand and size of boot I was wearing "mind you those boots were bought at a reputable workwear outlet"(and we're about the only boots that were just as comfortable from the day I bought them till 1 year later)was totally disgusted with the boots grainger tried to pass off-even though they were the same brand and same size as I was wearing graingers ordered boots WERE NOTHING LIKE WHAT I WAS WEARING-BOTH BOOTS WERE10.5 IN SIZE AND SIZED WIDE FOR MY FEET YET THESE WERE 1/2" SHORTER AND 1/2" LESS IN WIDTH-HOW THE HECK IS THAT?MIND YOU-EXACT SAME BRAND AND SIZE!!!TOLD MY SUPERVISOR THEY COULD SEND GRANGER BACK THOSE CRUMMY BOOTS!!! ILL GO BACK TO THE REPUTABLE WORKWEAR PLACE FOR SOME BOOTS THAT FIT-EVEN THOUGH THAT MEANS THE WHOLE PRICE COMES OUT OF MY OWN POCKET MY FEET MEAN MORE TO ME THAN TRYING TO ORDER FROM GRAINGER!!!!!AFTER ALL THEY CANT KEEP UP WITH ANYTHING ELSE FROM OUR CO. WILL NEVER SHOP FOR ANYTHING AT GRAINGER-EVER !!!!!!!!!!!!!!!!!!!!!!!

Product I received was not the same as in the picture. After leaving a reasonable but harsh review it was taking down for "inappropriate content". What was inappropriate about it you might ask? The word "False advertising" apparently. Will never shop here again.