GraingerReviews of grainger.com

We have had nothing but problems from this company. We had delays without notification, we had orders put on hold without us indicating to do so, we have had an order that was never placed because they failed to ask us a question and needed an answer. They instead choose to wait 3 weeks to tell us. We have had things shipped to the wrong locale and items shipped twice, where we had to ship to duplicates back. They are unorganized, unhelpful, and frankly unprofessional. I would use as a last resort.

I WENT TO MY LOCAL GRAINGER. FOR SOME PARTS I NEEDED.I TRYING TO CALL TO SEE IF THE HAD WHAT I NEEDED.YOU CAN'T GET THE LOCAL STORE. YOU GET SOMEONE GOD KNOWS WHERE THEY ARE.SO I DROVE THERE AND IT IS NOT NEAR ME.GOT THERE AND NOT IN STOCK.THEY ORDERED THEM. I FOUND THE SAME THING ELSE WHERE FOR HALF THE COST.SO I CALLED TO CANCELL THE ORDER .AFTER ABOUT A 15 MIN WAIT IFINALLY GOT SOMEONE.WON'T BE GOING BACK.

Blade Guard for Table Saw Did not fit. It was advertised to fit all 10" contractor saws but it wouldn't fit mine a basic 10" Delta contractors saw. Made me pay for shipping back to get a refund. UNACCEPTABLE! Stand behind your product. Customer service said that's what manufacturer said in their description but it may not be correct or complete. I did not know I was buying item from manufacturer? I bought it from Grainger. As remote shoppers ordering online we can only act on the information given. If that information is incomplete we can't make an informed purchase. I will shop elsewhere in the future. I thought it couldn't get worse but they are making me pay for shipping to me so my only refund will be for the item I bought. This company will not survive in the consumer space. High prices, pay all shipping on returns and a take no responsibility attitude for their product description.

Very bad experience ,rude costumer service,never trust this website never its a scam with a nice website. Be careful guys they are a professional Liars!!!!specialy the credit department

Sorry excuse for a company. Take your money ship the product. Then leave you out to dry if you have a problem. Run away!

Have bee trying for over a week for Grainger to make good on their extended warranty for two heaters. After 10 minutes on the phone to the Norfolk store, I was given and 800 number for the warranty department. After 15 minutes on hold A representative started to help me then I was disconnected. I then called the Grainger 800 number and Sean told me he would take care of the issue. A week later after 4 more calls on hold for a total of 1.5 hours and never connected ( 3 calls were disconnected before I had a chance to speak to anyone) and an email to Sean with no response. Called Grainger 800 number and spoke to Maria only to find out I had been given the wrong number to the warranty company. Maria and her supervisor said they would contact me and I would probably have the replacements the next day. No email or call back. It's been 3 more days with no response. I will no longer deal with Grainger even though their Norfolk store is 1/4 mile from my location. Only reason for one star is you cannot leave negative stars. Ed

Grainger delivery BAD SERVICE AND LIARS! This is a long story so I will try and condense it. We ordered an electrical part on a Thursday afternoon thinking they did their own deliveries and we would have it in a day or less. It's now Monday and no part. They claimed to have come by on Friday but did not leave the part even though it's been paid for. We were told. Saturday. Nothing . Then we were told no deliveries on Sundays period. Now it's Monday and they claim once again that they tried to deliver it on Sundays. The shop was open Sunday and NO ONE CAME BY FOR ANYTHING? LIARS! The bad service is bad enough. Now they are lying on top of that! UNACEPTABLE!!!!!! ESPECIALLY CONSIDERING HOW OVER PRICED EVERYTHING THEY SELL IS!!!!!!!

-3 stars, ordered grating said I would rcv on 10/11, no show called them on the 15th, said it was shipping that day, no show called again same story shipping today! Horrible company with no respect for the customer.