GraingerReviews of grainger.com

Was purchasing an AC drip pan online; when picking up the team member, Ryan, said he wanted to show it to me first as it was bent; said if I didn't like it he would gladly reorder one for me. The first pan was slightly bent, and while speaking with Ryan, another employee said that they had received 3 other ones. He brought them all out so I could choose which one I wanted. Ryan was customer oriented, courteous, and friendly. This was my first time buying from Grainger, but would certainly return due to the customer service alone!

I Recently submitted 1 star review on the company for terrible service. A few days after submitting I called customer service for one last try before cancelling, I was connected with a person who actually knew what to do other than make excuses. She cancelled my entire order, reordered all of the equipment and in two days I had everything. That is the customer service I was used to with Grainger. Not the trash service I received during the prior three weeks Thanks Ms. V. for all of your help

Sean who works the counter at 5000 northeast pkwy facility is an outstanding young man! He was extremely helpful, knowledgeable professional and provided me with the best service I could ask for when I presented him with hard to find parts that I needed in a very tight time frame. ....Good job Sean Thank you

I ordered some garage door springs from Grainger after doing some research (at numerous websites) as to which product I needed. The price was competitive and they arrived in a timely manner. The springs proved to not be a match for my application... which is totally on me. I contacted Grainger and the process of dealing with my mistake and receiving credit was quick and efficient, the customer service people were courteous and professional, and the tech support (which I should have tapped before I ordered) determined that Grainger did not have the product I needed, so they directed me to their supplier who offers a wider selection than Grainger carries. The entire Grainger experience was above and beyond my expectation. On a scale of 1-5, they earned 6.

Very happy with Grainger. I was shipped eyewash solution that was expired. A quick email and a replacement was shipped ASAP. No stupid questions, No Muss - No Fuss.

I had the opportunity to speak to J. R. Vincent a tech guy at Grainger to solve a problem that has been a going on for a week. I have to say Grainger blew me away , I went thru Weil McClain, Fasco, supply house. com and three local boiler supply stores and no one could figure out the issue. Not only did this guy solve the problem and found the part which is discontinued by Weil McClain but he called me back after reaching out to the parts manufacturer to get specs that he needed to find what grainger had that would do the Job. The guy was a life saver , really took the time to research the specs to get me the part I needed. JR thanks a million, I never would think grainger for a boiler part , wow. I'm going to be a regular customer of Grainger from now on.

A lot of complaints here..........but not from me. You people should lay the shortage blame on the one that caused it, not the distributor. Right now this company is doing more than it's best to sell products (last time I checked that's what they do) IF and WHEN they can get them. In the mean time suck it up and if you voted for a Democrat president, OWN IT.

I ordered a garden shed and couldn’t be happier. It came right when they said and once assembled, is a great building. I had a unit damaged in shipping and they sent me another, no problem. Great customer service, great products and I will shop them often now.