GraingerReviews of grainger.com

Contacted Grainger to exchange a pair of boots I got through my company's work boot program. I was well within the return dates and yet the two customer service representatives were pretty horrible at facilitating the return process. I eventually hung up after well over an hour. So I have an ill-fitting pair of Wolverine boots that will simply go in the trash. Do not believe that this company's guarantee is genuine. They are obviously shysters with poor customer service and a convoluted return policy and procedure.

Grainger Store Tampa FL 33619 I will never go back to this Grainger store, white skinny worker with a a bad attitude if you're Latino, Hispanic, this is no about racism, is the low respect that some natural white Americans have for any person that don't look like them.sad but true.

Hopefully David Grainger reads this review and addresses a few things. I don’t ever leave reviews for starters but I’m Totally disgusted with the way the past four orders have been . For starters I ordered ten 1.5hp condenser fan motors for a supermarket that needed them ASAP and 8 out of the 10 motors had fell out the bottom of the box during shipment and bent the mounting plate I ended up straitening the mounting plate on each one because I couldn’t wait any longer it was 90 degrees outside and the week and half to two weeks for them was long enough grainger had two motors In stock and rest back ordered. The problem was 1 piece of tape to hold a thirty pound motor in a box doesn’t work when it is picked up from the ends by shipping company so I needed to order 30 more motors but wanted the packaging addressed first So I called Grainger to let them know about the issue I had and that I did not want anything for the damage or problems just fix the packaging there shipped in and let me know when I can order more. I am still waiting to Here from them It’s been 3 months apparently my business doesn’t matter to them. I was 20k short of a million for sales for my business last year. I’m sure there competitors will be more than happy to take my money. Next issue I ordered a 600 dollar battery charger plug it in out of the box and would not put out any voltage on any setting could only hear the cooling fan inside running so I called Grainger to see if they could send me another for tomorrow so I could charge my scissor lift and only have one day down time but was told by Grainger lady I need to contact the manufacturer for replacement. I was polite to the lady on the phone I’m sure it wasn’t her fault she was just doing her job so I held my composure and said thank you for your time and the phone number to manufacturer. Said to myself I will just eat the down time . no problem . It’s just an eye opener for me and a lesson that I didn’t want to see others have to deal with same issues it’s hard enough trying to make a honest living now days so I wanted to let others know the way Grainger seems to be operating lately it’s definitely different lately from the way things were handled in the past I have been ordering from Grainger for the past 20 years and I can honestly say I’m totally Disgusted. Take this review however you would like it’s only the truth I Don’t have anything to gain from it. I am just a small business owner that does Supermarket and Commercial HVAC/Refrigeration for 100 plus customers 2nd Generation 40 + years in business trying to make a living and surround myself with good Vendors. Jamie.M

I purchased quick dam online as hurricane Dorian was coming on the way and I was told that maybe quick dam might help, however after I order it I realized that was not the right item I needed and I called to cancel the order and they told me they could not cancel the order and it was too late. This is all within an hour or so. I asked them if I could return the item as I was not planning to use it and they said no. For hurricane items and the volume that we sell for the hurricane, we don't accept any returns. And I said but I never used it, they said no. Don't ever buy from this company, and I will report them to the state attorney office and consumer report office.

Ordered and expected to arrive at So Plfd Branch 6/26.today is 7/3 diff ans every time you call .I'm told no phone at Branch must go via call center in Az. Yesterday was told it was arriving at branch yesterday today I;m told it was at Branch since 6/23 // Wha wha what was not even ordered until after 6/23

are you kidding me!!! what a dishonest way to run a business! There was a gear i tried to order, and the price before logging into my account was 241.02. I was checking out as guest until I realized I had an account and decided to log in. All of a sudden after logging in the price changed to 301.50!!!! I decided to then open up the browser in internet explorer instead of chrome to check out again without logging into my account and the price went back to 241.02. Why would you charge me more for the same item after I log in to my Grainger account? I continued to check out as a guest to get the original price of the gear. DISHONEST!!

Worst company ever!! I talked to several people trying to find the right part for my central air motor. The wrong part was ordered. Took the part back, they said there was a computer error and could not refund my money, it might take a couple of hours. Now a couple of hours has turned into 24

Spent last 90 minutes on phone to rep out of state trying to make sure my order was in at local store as promised they could not find my order what a waste of time they were friendly and helpful but their system is failing them