GraingerReviews of grainger.com

Poor customer service. Got an item different that what was pictured on their website, and they refused to provide refund. Will never buy again from them. They should be out of business.

I ordered a Trojan 12 volt battery for our Genie lift. 4 times in a row they sent the wrong battery, Grainger kept sending me 6-volt batteries. All 4 times I had to crate the battery back up, secure the battery to a pallet, and get UPS to pick the crated battery up. This process took a lot of my time dealing with someone else's mistake four times. Grainger has lost a corporate customer.

I ordered a number of retaining rings from Grainger. After carefully reviewing the description and verifying the picture showed what I needed, I ordered a bag of retaining rings for a one inch shaft. The product I received did not match the description or picture. I was sent internal retainging rings, not external. Everything else matched the Grainger information. The bag merely had the wrong part. I contacted Grainger and they first told me to contact the manufacturer. After letting them know that I ordered from them in good faith and expect the parts I ordered, Grainger looked into it. The answer I received was that everything was right except the picture. After attaching a page from a competitor showing the same description and the same picture (but a different manufacturer) to prove there was not an error with the description, everything went quiet from Grainger. I'm just going to write off the cost of the worthless parts that were sent.

If you wanted a L.H.WingNut, Wal Mart and WW Grainger would show to have them. SURE. Now if you if you still have account from Grainger you will find they don,t have it in stock but can ship it to you. Now if you ever receive this part it cost more for shipping than the part cost. When you look at the part you will find it was MADE IN CHINA You just paid LIST+ with AMERICAN DOLLAR for some CHINA junk. You want some Taper Pin @$6.95 wt 6oz. and Grainger will charge you a $12.95 Shipping Fee and have no information where your parts are. You can't even call your RETAIL+BRANCH anymore. You should throw you Grainger BOOK at and get a MSC one. They have More US made parts at a much better price.

This company has an interesting way of doing business. I tried to buy an item online and received this message: "At this time, the item(s) below have been removed from your cart because your account is not currently eligible, please call us at 1-800-GRAINGER (1-800-472-4643) for more information." I called and was told I can't buy the item because I don't have a business account. All of my information on my account is my business; phone number, name, etc. The rep told me to hold while she contacted her new accounts team. When she returned, she told me they did see my account but it was an "export" and that needed to be handled by another department. I asked her what export meant. Did it mean my company was exporting or Grainger would have to export to me (neither one was the case)? She said because I am in Puerto Rico and Grainger was in the US that it had to be handled by a different department. I told her that Puerto Rico is the US and Grainger has a warehouse in Puerto Rico. Her response; that's just the way it is. After reading the other reviews here, I've decided not to waste my time with this company and find another company that actually wants to do business with me and my money.

After today’s new reports, your company is about to receive quite the negative reviews. At a time of national crisis, purchasing precious safety equipment, doubling the price before reselling to the government. Shame. Be better.

I have ordered complete faceshield from Graigner Canada from their website. The shipping arrived very quickly but it contained only visor not the whole shield. I have asked to send me the missing part but they told me that I have paid for the missing part plus another shipping charge. The reason was that they show wrong picture on their site and I should only received the visor not the complete item. After numerous emails and calls they refunded me the cost of the visor but not shipping cost. Be aware what you buy from them as it looks as they have been doing this trick for a while.

I contacted this company to obtain pallet pricing and samples of their 1 and 2 gallon pails to ensure their quality and the sizing required for my product. Customer service was quick to respond via email (next business day) but made no attempts to connect me with a sales rep, provide pricing based on the quantity I inquired about, nor did they offer to ship samples of the pails to me (as other companies did). When I asked them to ship samples they refused and suggested I purchase them plus the cost of shipping myself to determine if they were what I was looking for. Only when I figured this out would they connect me with a sales rep and provide pallet pricing. As if this wasn't bad enough, their online prices were significantly higher than their competitors; which I could justify paying if their customer service was better. The whole experience was a deal breaker for me.