GraingerGrainger is a leading domestic and international business-to-business distributor. With thousands of products to choose from, we're a fast, convenient source for industrial supplies, equipment and repair parts. Please visit our online catalog today.
Grainger (grainger.com) has 264 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 175 reviews with 1 star · Clear filters
Joshua S.
Absolute trash place. No tracking information, have to call or email for information, then cancelled my order a month later. Will never buy anything from here again due to such a lack of professionalism. Almost 2 months waiting and then no product on top.
Kimmy
I ordered 2 steel doors over 3 weeks ago and was told that delivery was January 27. Then the following day I received an updated delivery date for the 29. Then I realized the an additional un-announced amount came out of my account, only to be told over the phone tonight that the doors are in back order and won't ship before Feb. 11. When I told them that I should've been told and given an option to cancel much earlier, the smart person over the phone asked me if I wanted to cancel the order - two days before the initial delivery date. I am in the middle of a construction project now. I will incur huge delays and financial loss just because Grainger decided to delay my order without informing me early in the game. This is unprofessional, unethical, unacceptable. Never again!
Brian D.
Over a week to ship 1 item, no tracking. Should've used Amazon. NEVER SHIPPED...WAS BACKORDERED AND NEVER RECEIVED NOTICE...FUXK THAT $hit. CANCELLED!
Francisco A.
I placed order # 1398818334 to be picked up the next day after 10 am. at Supply 7200 NW 37th Ave, Hialeah. When I arrive at the place, the order is still pending, and I ask customer service, and the answer was, "the truck did not deliver due to storm." Cancel the order and order the part from other supplies.
Mike R.
I made the mistake of giving these disrespectful jerks my email address and I've gotten hundreds of spam mail since. Went from maybe one spam a month to 5 per day. Be warned.
Bruh
Sent me the wrong item twice, charged my card multiple times for things I did not purchase! Returned the items I did not buy, and it’s been a month with no refund yet. I’ve called about it and they keep saying to wait... bs company super sketchy
Richard G.
Horrible company...period. Not sure how they stay in business. Blains Fleet and Farm, Acme Tool, and Home Depot are 1000% better. Had to cancel an order because I could not get a straight answer from anyone. I called corporate and they pushed me back to the bad customer service line. Buyer beware.
Shadow G.
This company is unprofessional and doesn't own up to their mistakes and give people a heads until it's too late & gave my fiance the run around just to tell her they found someone else & scheduled her a bogus interview and didn't show up and literally watched her phone screen and didn't show up
