GraingerReviews of grainger.com

I wish I could give this company ZERO stars. I have never left a review on a company before, this is my first. I placed an order for a machine that I needed to be delivered by a certain date and the expected delivery date was a week ahead of when I needed it. I called repeatedly asking for updates on the delivery to make sure it would arrive on time and every time they said "everything looks good and it should arrive by the scheduled dates. The delivery dates came and went and nothing arrived. I finally got them to tell me 2 days before my deadline that the item is out of stock (it wasn't out of stock when I bought it or the weeks after when I was waiting for it). I then had to cancel the order and scramble around to rush ship it from another vendor. I had to pay double the price for expedited shipping of the 650lb machine. To add insult to injury, grainger never processed the canellation and I was just charged the $4,000 for the machine and recieved an email saying it will be delivered in a MONTH! ON TOP OF ALL OF THIS! They are telling me it is too late to cancel my order (THE ORDER I ALREADY CANCELLED but THEY failed to cancel) and that I have to wait until the machine arrives, then refuse the delivery and when they get it back THEN they can refund me for this machine... This is just aweful.

My order was placed 2 months ago. I tried every way possible to find the status of my delivery on-line. It asked for my account number. I don't have an account number; I have an Order Number. Maybe my order will arrive in a year or two.

I ordered Trim LOK edging from Grainger in January 2021 to apply to the edge of sheet metal in my carport. A Grainger representative provided me with the correct size of Trim LOK to order based on the sheet metal thickness. My contractor recently applied the product, but it does not stay firmly in place. I contacted the company to ask what kind of glue I could use to hold the edging in place and they advised me not to use glue. I was told I needed a smaller size edging, which they do not carry. I asked about a refund, but they will not provide one. I paid over $50 for a product the company representative assured me was the correct size for my project and I still don't have the right product.

Horrible! Ordered something for pickup and canceled but the charge is still pending a week later!!! Called in and was told it takes 10 business days for the hold to be removed. That is crazy! And then the rep told me if that doesn't work call my bank??? DO NOT ORDER FROM GRAINGER THEY TAKE YOUR MONEY AND WON'T GIVE IT BACK!

Grainger is over rated and over priced ! Same identical masks on their website at 35.00 I found fir 12.50 else where.

every time we order , they show stock but then takes two to three months for common items . example ordered 2/12 c clamps and after three month 2 of 10 arrived lol

While placing an order they always show stock but once they grab your money, the stock is gone. worst experience and very unprofessional team. They don't have the manners & ethics. I'll never prefer to anyone.

I ordered a shed. I wish I could share photos to show the damage. My boyfriend decided that he would assemble….after almost 3 mths of waiting for the product! Unfortunately he now has regrets! Extremely difficult to put together! No predrill sites! Like all of his past shed experiences. The doors were the last to be put up (at this point he is extremely frustrated). When he removes the clear, flimsy, plastic wrap on one of the door panels he discovers several dents! The other door has less dents. FYI…the 2 door panels are the only pieces that have “useless”plastic wrap! Product is poorly packaged!! To make things worse, I notify Grainger and request new doors because the doors are what you see when you look at the shed! The other scratches on the shed are on the back of the shed and closer to the base of the shed. They tell me that they cannot send doors only! They want us to disassemble the “whole” shed and send it back!!!!!! after all the headaches we went through to put it up! Unbelievable! They offered a 15% discount! What is that going to do to fix the dents on the doors! Do not order from this company! Headaches from day one!