GraingerGrainger is a leading domestic and international business-to-business distributor. With thousands of products to choose from, we're a fast, convenient source for industrial supplies, equipment and repair parts. Please visit our online catalog today.
Grainger (grainger.com) has 264 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Lloyd H.
Grainger has outrageous prices on some of their products. Some examples is they price a Bosch electric 4 gallon water heater for $397 and Home Depot has the exact water heater for $197. Why $200 more??? another example is a Motorola Radio battery is $123. and the exact battery on Amazon is 23.99, Why five times as much? They are ripping business off????
Ellen
I purchased faulty face masks from Grainger. I returned them and felt satisfied as I left the store with a printed refund statement. But my credit card has yet to be credited. I spent over an hour on the phone today trying to find out where my money is. They told me it was my bank that was holding up the transaction. I told them my bank would have no reason to delay or refuse their credit unless it was for illegal or terrorist activity. I was eventually disconnected while waiting for the representative to send me documentation of the transaction. The statement I eventually received is an internal document and will be of no value to me in trying to trace the transaction with my bank. I am not sure where to go from here.
Dan
Grainger is selling faulty equipment from Marshalltown USA I purchased a texture gun and the supply line blew up, Marshalltown confirmed that they had problems with this Compare Texture Sprayer, 2.5 Gal Capacity MARSHALLTOWN Texture Sprayer, 2.5 Gal Capacity Item # 3DRF1 Mfr. Model # E400 Catalog Page # 889 View Product Details But yet both companies are still selling it.
Ray V.
I should have read the reviews before placing my order. I placed an order for a shop creeper, the website said it would arrive by December 20th. That day has passed and still no creeper. Worst is Grainger shows the item as shipped but no information on carrier or tracking number. Email to customer service was never answered. This company just takes your order/monies and disappears. Will never buy anything from them again. Stay away and save your money.
Matthieu P.
Never received my order, customer service isn't replying to any of my email, their order tracking/customer service email return an error. This company is a scam...
Consumer
No way to track items! No help from customer service! They give you a date that means absolutely NOTHING! go to pick up order nobody knows anything about it! THIS COMPANY SUCKS BIG TIME!
Mark J.
We had a Grainger account for many years....several times they charged something to us that was not ours. We have been out of business for 3 years - now they charged something to us that wasnt ours and are taking us to collections even tho I told them it was not ours!!
Jerome R.
This company is absolutely gouging customers on freight charges...I tried to order a filter media roll and the cost of the item is $60 and they freight is $135....are you crazy? The whole roll weighs about 15lbs, maybe 20lbs max.....I went thru another company and they are shipping it for $18.56....quit gouging your customers...
